Whiteboard. Some features do not work. Possibly CORS related

[jgarcia (Joaquin)]

We have integrated the Meetings SDK in our app. We have SharedArrayBuffer enabled and have the “advanced” features this brings available.
However, when using the whiteboard some features do not work, namely:

• The Comments feature:
  

• Templates feature

• Embed feature: After pasting the embed code for a youtube video (with iframe tag), it just shows this static image, instead of the video.

When trying to use these features, we can see a lot of blocked requests in the console.

The requests are blocked because the responses from the server don’t contain an Access-Control-Allow-Origin header.
We also confirmed that running in a Chrome instance with CORS disabled, the features work. Of course, this is not something we can recomend to our users.

We reported a similar issue which was already solved here.
@donte.zoom I think this is a similar problem to the one reported before. Do you think you could give us a hand in the resolution?

[donte.zoom (Donte)]

Thanks for tagging me @jgarcia! Is this behavior still happening?

[jgarcia (Joaquin)]

Unfortunally, yes. I tested it just now.

[donte.zoom (Donte)]

@jgarcia,

Thanks for the update! Can you share a screenshot of the console when that behavior occurs?

[jgarcia (Joaquin)]

this is the console error that appears when trying to add a comment

This one when trying to open the “templates” menu

And also this one when trying to embed a youtube video with the “embed” feature:

I recorded a couple of videos as well, in case it helps.

2024-10-15 17-18-52.mkv

2024-10-15 17-17-31.mkv

[donte.zoom (Donte)]

Thank you for reporting this, @jgarcia! There is already a ticket (ZSEE-146114) for this issue, so I’ve added the video and am monitoring it for updates. I’ll keep you posted as new information becomes available.

[jgarcia (Joaquin)]

Any update on this issue?

[elisa.zoom (Elisa)]

Hi @jgarcia
Just checking back here!
Were you able to test this behavior on your end?

[jgarcia (Joaquin)]

Hello @elisa.zoom
Sorry for the late reply. I wanted to give it a real chance and update to the latest SDK version before testing again.
I’m glad to say that the comments feature is now working without issues, but the problem with the templates continues.
See below:

I also notice that the feature of embeding youtube video also does not work on Zooms own web client. (app.zoom.us). Is this feature supported at all by the web-client?

[elisa.zoom (Elisa)]

Hey @jgarcia
sorry for the late reply here! saw you pre submitted this issue to Office hours, I will start looking into this beforehand

Let me run our web meeting sdk and run some tests

[elisa.zoom (Elisa)]

I have some quick updates, I am able to use whiteboards and also templates when running the sample app

I am using the latest version of our sample app found here (client view):

GitHub - zoom/meetingsdk-web-sample: Zoom Meeting SDK web sample