You cannot start your video because the host has stopped it

Web Meeting SDK
#1

Description
You cannot start your video because the host has stopped it.

Browser Console Error

Which Web Meeting SDK version?
1.9.0

Meeting SDK Code Snippets
The code snippets that are causing the error / issue so we can reproduce.

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join Web
  2. Click on start video
  3. See error

Screenshots
If applicable, add screenshots to help explain your problem.

f77b0146af4001ed8dcf3d2d62e3e2c
f77b0146af4001ed8dcf3d2d62e3e2c1070×581 60.7 KB

Device (please complete the following information):

  • Device: Lenovo laptop
  • OS: WIN10
  • Browser: Chrome 95.0.4638.69

Additional context
please advise which setting resulted this?
we have tested some meetings are able to start video successful.

#2

Hey @aaronxu33,

Thank you for reaching out to the Zoom Developer Forum. Are you doing anything in the meeting prior to seeing this message or do you join a meeting and attempt to start the video and immediately see that message?

As a first step, I would try testing with the latest version of the Sample Web App (2.0.1) and follow our guide on Improving Web SDK Performance to make sure the browser is using the latest APIs.

Let me know if that helps.

Thanks,
Max

#3

Hello Max,

It is happening when user attempt to start the video and immediately see that message.

we found a way to allow attendees to start video:
join as host from other client like WIN, and enable Security setting->enable video, then the attendees are able to start video.

if the setting be able to set when create meeting , as some meetings are join before host.

#4

Hey @aaronxu33,

Thank you for following up on this. It sounds like participants sharing video in a meeting may be disabled by default. Please make sure that when creating the meeting, you are enabling this setting for the host and participants:

image

Let me know if that helps.

Thanks,
Max

#5

Hi Max,
Not the setting of create meeting.

it is the setting on security ->allow participants to → start video (host role).
May I know if we can set it to ‘true’ as default or is there a way to set via API.

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image788×418 18.3 KB

#6

@MaxM can you look into this setting

image
image788×418 18.3 KB

#7

Hey @aaronxu33,

Thank you for reaching out to the Zoom Developer Forum. When it comes to using the Create a Meeting API you can use the settings.participant_video property to enable video for participants by default:

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image756×214 18.9 KB

However, we don’t have an SDK function to control this.

Thanks,
Max