Error "Start Video" for first participant

jc5826 · November 2, 2020, 3:57pm

Description
I’m getting an javascript error when clicking on the “Start Video” button and then the display goes all black. I believe it is only happening when you are the first participant in the meeting. I was able to reproduce using the sample-app.

Error
Cannot read property ‘width’ of undefined.

Which version?
Latest version from https://github.com/zoom/sample-app-web.git and @zoomus/websdk 1.8.1

To Reproduce(If applicable)
Steps to reproduce the behavior:

download and install sample-app-web
‘npm run start’ from ‘Local’ sub-directory
Go to http://localhost:9999, enter meeting id (only change) and click “Join”
Click on “Start Video” button (make sure you are the only participant in meeting)

Screenshots
attached

Device (please complete the following information):

Device: Mac
OS: Catalina
Version: 10.15.7
Browser:Chrome

tommy · November 3, 2020, 10:14pm

Hey @jc5826,

I was not able to reproduce this error. Can you share a video of it happening?

Thanks,
Tommy

jc5826 · November 4, 2020, 2:10pm

Yes. here’s a video https://www.screencast.com/t/eriwau3QBxfi

Note. Not sure if my being on a Mac/Chrome makes a difference. A colleague using Windows/Chrome was not able to reproduce problem.

tommy · November 6, 2020, 6:03pm

Thanks @jc5826, we will get to the bottom of this issue and share an update. (CS-2495)

-Tommy

system · December 7, 2020, 4:03am

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

tommy · January 6, 2021, 6:02pm

Hey @jc5826,

I have confirmed with our team that we are fixing this in the next version, 1.8.6.

We will post the release date here soon:

-Tommy

tommy · January 11, 2021, 6:55pm

Hey @jc5826 ,

This should now be fixed. Please upgrade to version 1.8.6:

Thanks,
Tommy