This happened once before. My Zoom app just vanished from the account. I cannot see it or manage it. We’ve already fixed it by someone, but again on this issue. I’m not sure what’s going on. Can anyone please help?
@catalina.diaz She previously helped me with this. Now I cannot reach out to her directly.
Please, anyone here? We require support from someone who works on Zoom. This is an internal Zoom bug or similar stuff, so there’s no way fix without support.
Hello,
Thank you for reaching out, have you made any changes like upgrading your account from Free to Paid or adding or removing any users from your account?
Regards, Kwaku
Hi
I was trying to access the account directly from owner account.
The account may change the license group otherwise it was always paid account
I sent you an DM for more information so lets continue the conversation there.
Regards, Kwaku