App Missing After Joining a Pro Account

App Marketplace
1

Dear Zoom Support Team,

I hope this message finds you well.

I recently accepted an invitation to join my friend’s Zoom Pro account so we could collaborate on an app I had developed and published on the Zoom App Marketplace. However, after joining their account, I noticed that my app has completely disappeared from my account.

Here are the details of the issue:

• Original Account Email: tamirpariente@gmail.com

• Pro Account Owner’s Email: yaron@truly.ws

I need assistance with the following:

  1. Locating the app and restoring its visibility in my account.

  2. Understanding whether the app ownership or permissions have been transferred to the Pro account owner due to my account migration.

  3. Guidance on how to regain access and continue development without disrupting the app’s functionality or status in the marketplace.

Please let me know what steps I can take to resolve this issue as quickly as possible.

Thank you for your support!

Best regards,

Tamir Pariente,
tamirpariente@gmail.com

2

Hello,

Thank you for posting. This can happen because when you switch from a free to a paid account your userid changes on our backend, which can cause issues with any apps associated with the user.

No, the app will not be moved to another app. The app ownership stays associated with your old user ID until we change it.

We could do an app transfer for you if you have to admin level rights to the marketplace on the new account

If you want to do this, let me know. I will start the process by sending you a DM requesting app information, and we will go from there.

Regards, Kwaku

3

Hi Kwaku,

Thank you for your quick response.

I have already left my friend’s organization in an attempt to restore the app, and I will now be staying on my current account without joining any other organization.

Could you please proceed with transferring the app ownership to my current user ID associated with the email: tamirpariente@gmail.com?

Let me know if you need any additional information to complete the process.

Thanks again for your help!

Best regards,

Tamir Pariente

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