Zoom app's webhook is not receiving any events

Hi,

Our published Zoom app’s webhook endpoint passes validation, but we’re receiving no meeting events in production. Can you help us work out why nothing is being delivered?

  • App is published on our account
  • Subscribed to meeting.started, meeting.ended, participant_joined and participant_left
  • Endpoint passed URL validation and returns 401 to unsigned requests, so it’s reachable
  • Not a single event has arrived

Hi @Montelink10

When you say published, do you mean this is an app for external users? For a published OAuth app, webhooks are only delivered for accounts that have actively installed and authorized the app. The app being published on your account does not automatically install it. If the intended production account has not gone through the OAuth install flow, no events are dispatched to your endpoint for that account’s meetings.

However, if this is an internal application you’re using to get webhooks for your own account users, can you please clarify what type of app you’re using?