Zoom Crash in iOS latest version

Meeting SDK iOS
1

Description
We get crashes from production apps to FirebaseCrashlytics. This is the stack trace:

Crashed: NSOperationQueue 0x111317340 (QOS: UNSPECIFIED)
0 MobileRTC 0x10890f9c8 TermSBPTUIModule(Cmm::ICmmMessageQueueClient*) + 10661608
1 MobileRTC 0x10890fb00 TermSBPTUIModule(Cmm::ICmmMessageQueueClient*) + 10661920
2 MobileRTC 0x1082314fc TermSBPTUIModule(Cmm::ICmmMessageQueueClient*) + 3459612
3 MobileRTC 0x1081f7258 TermSBPTUIModule(Cmm::ICmmMessageQueueClient*) + 3221368
4 MobileRTC 0x1081f17fc TermSBPTUIModule(Cmm::ICmmMessageQueueClient*) + 3198236
5 MobileRTC 0x108cc0934 TermSBPTUIModule(Cmm::ICmmMessageQueueClient*) + 14532180
6 MobileRTC 0x108cc1594 TermSBPTUIModule(Cmm::ICmmMessageQueueClient*) + 14535348
7 MobileRTC 0x108cd716c TermSBPTUIModule(Cmm::ICmmMessageQueueClient*) + 14624396
8 MobileRTC 0x107e6e810 ios_getpid() + 607996
9 MobileRTC 0x107d90204 (Missing)
10 Foundation 0x1a5e2c850 NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK + 24
11 Foundation 0x1a5d19740 -[NSBlockOperation main] + 104
12 Foundation 0x1a5e2eca4 NSOPERATION_IS_INVOKING_MAIN + 24
13 Foundation 0x1a5d193c8 -[NSOperation start] + 808
14 Foundation 0x1a5e2f74c NSOPERATIONQUEUE_IS_STARTING_AN_OPERATION + 24
15 Foundation 0x1a5e2f1d4 __NSOQSchedule_f + 184
16 libdispatch.dylib 0x1a46dffb8 _dispatch_block_async_invoke2 + 148
17 libdispatch.dylib 0x1a46d1db0 _dispatch_client_callout + 20
18 libdispatch.dylib 0x1a46d512c _dispatch_continuation_pop + 416
19 libdispatch.dylib 0x1a46d4854 _dispatch_async_redirect_invoke + 592
20 libdispatch.dylib 0x1a46e293c _dispatch_root_queue_drain + 356
21 libdispatch.dylib 0x1a46e3120 _dispatch_worker_thread2 + 116
22 libsystem_pthread.dylib 0x1f02af7c8 _pthread_wqthread + 216
23 libsystem_pthread.dylib 0x1f02b675c start_wqthread + 8

Which version
v5.2.42037.1112

To Reproduce
I don’t have steps to reproduce, but our flow is as followed:

  1. Get push notification
  2. Show incoming call screen with CallKit
  3. When accepting the call use JoinMeeting API with name and meeting Id

Smartphone:

  • Device: iPhone 11 Pro
  • OS: iOS 14
  • Version 14.3.0
2

Hey @idit.barash,

Thanks for using the dev forum!

I am sorry this is happening, crashes are no fun. It does indeed look to be related to the ZoomSDK.

  1. Does this happen every time your flow is run?
  2. Do you by chance have SDK logs from an instance where the crash happened?

Thanks!
Michael

3

Hi @idit.barash,

Thanks for the post and sorry to hear that you are facing such an issue. Besides what Michael is requesting above, could you also provide the following info:

  1. Is this crash happening when exiting the app?
  2. Could you provide the full .crash file or the crash call stack from other threads?

Looking forward to hearing from you. Thank you.

4

Thank you so much for replying.
@Michael_Condon

  1. Not at all. It happens once every few days
  2. Sorry, but since the crash happens in production I don’t have any logs.
    @carson.zoom
  3. I have no idea, it happens sometimes in production. This means it happens to an end user and I have no way to know what he\she did.
  4. I don’t actually know how to do that in FirebaseCrashlytics :frowning:
5

I have the exact same issue. My zoom also crashes every time I log on. I have an IPhone 11 Pro Max

6

Hey @smahajan,

Thanks for using the dev forum!

Would you be able to share the crash information you are recieving in Xcode?

Thanks!
Michael