Description
Users are unable to rejoin a Zoom meeting through our WordPress site if they attempt to do so exactly one hour or more after the meeting has started. The “Join via Browser” button is replaced with the following error message:
“This meeting is no longer valid and cannot be joined!”
We are using the Zoom Conference plugin with an SDK App integration on WordPress.
Example Scenario
- A meeting is created via WordPress from 5:00 PM to 9:00 PM EST using a licensed Zoom host.
- Users initially join successfully via the “Join via Browser” button embedded on a WordPress page (via the plugin’s Embed Zoom Post feature).
- If a user disconnects and tries to rejoin after 1 hour from the meeting start time, they are unable to do so and encounter the above error message.
- Note: This issue has happened for 3 consecutive meetings, so it’s not an isolated incident.
Expected Behavior
As long as the meeting is still in progress, users should be able to rejoin it using the same embedded browser link on the WordPress site.
Troubleshooting Steps Taken
- Verified that “Allow removed participants to rejoin” is enabled in Zoom settings.
- Confirmed that the correct timezone (
America/New_York) is set in WordPress. - Meeting duration 4 hours is set correctly (GMT-4:00) Eastern Time (US and Canada) and does not end early.