Zoom Meeting SDK iOS crashes when you open the chat

Meeting SDK iOS
1

Description

When I use the Meeting SDK on iOS and open the chat it crashes all the time, in portrait and in landscape.

This is happening on iOS 18 and above with this message:

Application Specific Information:
emoji recent list count is not enough

Which iOS Meeting SDK version?
v6.2.3.18330

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Connect to a Zoom Webinar on iOS Sample App.
  2. Go to the chat in either portrait or landscape.
  3. Try to type in a message.
  4. App Crashes

Troubleshooting Routes
Tried to reboot the phone, restart the webinar, reinstall the app.

Nothing works, still the same crash.

Smartphone (please complete the following information):
This is happening on iOS 18 and above.

Additional context
Here is a crash log:

OS Version: iOS 18.0.1 (22A3370)
Report Version: 104

Exception Type: EXC_CRASH (SIGABRT)
Crashed Thread: 0

Application Specific Information:
emoji recent list count is not enough

Thread 0 Crashed:
0   CoreFoundation                  0x31c79208c         __exceptionPreprocess
1   libobjc.A.dylib                 0x316e032e0         objc_exception_throw
2   Foundation                      0x31a796158         -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:]
3   MobileRTC                       0x105b61748         <redacted>
4   MobileRTC                       0x105b61480         <redacted>
5   MobileRTC                       0x105b612e0         <redacted>
6   MobileRTC                       0x1060d8704         <redacted>
7   MobileRTC                       0x105cde744         <redacted>
8   MobileRTC                       0x105cde5e8         <redacted>
9   MobileRTC                       0x105ce1b50         <redacted>
10  MobileRTC                       0x105f02218         <redacted>
11  MobileRTC                       0x105f05964         <redacted>
12  UIKitCore                       0x3216fd224         -[UIViewController _sendViewDidLoadWithAppearanceProxyObjectTaggingEnabled]
13  UIKitCore                       0x3216fbdac         -[UIViewController loadViewIfRequired]
14  UIKitCore                       0x3216fb9e4         -[UIViewController view]
15  UIKitCore                       0x3219cb9f8         -[UINavigationController _preferredContentSizeForcingLoad:]
16  UIKitCore                       0x322104368         -[UIPresentationController preferredContentSizeDidChangeForChildContentContainer:]
17  UIKitCore                       0x322102d18         __77-[UIPresentationController runTransitionForCurrentStateAnimated:handoffData:]_block_invoke_3
18  UIKitCore                       0x321752e50         -[_UIAfterCACommitBlock run]
19  UIKitCore                       0x321752d14         -[_UIAfterCACommitQueue flush]
20  UIKitCore                       0x321752c28         _runAfterCACommitDeferredBlocks
21  UIKitCore                       0x321752948         _cleanUpAfterCAFlushAndRunDeferredBlocks
22  UIKitCore                       0x321752858         _UIApplicationFlushCATransaction
23  UIKitCore                       0x32174fe40         __setupUpdateSequence_block_invoke_2
24  UIKitCore                       0x32174fcb4         _UIUpdateSequenceRun
25  UIKitCore                       0x32174f904         schedulerStepScheduledMainSection
26  UIKitCore                       0x321750878         runloopSourceCallback
27  CoreFoundation                  0x31c765084         __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__
28  CoreFoundation                  0x31c765018         __CFRunLoopDoSource0
29  CoreFoundation                  0x31c762b04         __CFRunLoopDoSources0
30  CoreFoundation                  0x31c761d00         __CFRunLoopRun
31  CoreFoundation                  0x31c7615b4         CFRunLoopRunSpecific
32  GraphicsServices                0x3b3cdf1c0         GSEventRunModal
33  UIKitCore                       0x321a822bc         -[UIApplication _run]
34  UIKitCore                       0x321b30dd8         UIApplicationMain
35  TheiOSCrashingApp               0x202ec529c         <redacted>
36  <unknown>                       0x1bf1a0d34         <redacted>
2

Just bumping this up as this is a current issue keeps happening each time a Zoom Meeting on iOS gets initiated on iOS.

Just as an aside, we always test and read the changelog of any Zoom release and update regularly, the quarterly deprecations policy Zoom MUST have improvements and no regressions to warrant us to upgrade.

Instead we are forced to upgrade to a version which the Zoom SDK contains regressions for which we are blamed for by our end users.

Why does Zoom feel the need to force us to upgrade to SDK versions that have regressions, even though the previous SDKs are more stable than the newer ones.

1 Like
3

Bumping again.

Is anyone on Zoom looking into this issue, this crash is currently happening right now.

4

Bumping once more.

This version is 6.2.3.18330 and we are still experiencing this issue despite Zoom saying this issue was ‘fixed’.

Which is very confusing.

5

@chunsiong.zoom Could you look into this on your side if this is still the case?

6

Bumping yet again.

Can someone from Zoom maybe (@chunsiong.zoom) look into this?

This is an active issue when people try to type in the chat it crashes constantly.

This issue is currently happening on versions above 6.2.0 which means that the ‘fix’ listed in the changelog:

“Fixed an issue where the app would crash when sending chat messages.”

Doesn’t work at all, the issue is still there above 6.2.0.

You need to try typing in the chat on iOS Meeting SDKs above 6.2.0.

I have to stress that this issue is happening in production apps. when Zoom have enforced and forced us to upgrade to a broken Zoom version.

7

@carson.zoom Can you also look into this?

8

@kaitlynnst could you help me capture an SDK log?

9

@chunsiong.zoom Can I send the log privately? This is urgent and this issue is still happening.

10

I’ve had a look into this and it is the ENTIRE keyboard that makes the chat freeze every time.

Is there an email I can send this urgent information to @chunsiong.zoom?

11

Is there anyone at Zoom who I can contact about this?

12

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

13

Hi @kaitlynnst,

Thank you for contacting us and I am glad this issue is fixed with our latest MSDK.