Zoom MeetingSdk 5.17 is crashing during initialization (cant find "libzoomtensorflowlite_jni.so")

Meeting SDK Upgrading SDKs
1

Environment Setup:
Android: 9
Device: Samsung SM-T387W
CPU- armeabi-v7 type
Zoom MeetingSdk: 5.17.10.20175

Issue description:
We use Zoom Meeting Sdk in our app to make video calls. Recently we updated the meeting sdk to 5.17.10.20175. The app works good with most of our devices. But on this specific device (Samsung SM-T387W) the app is crashing at the time of initializing the zoom sdk.

Error:
java.lang.UnsatisfiedLinkError: dalvik.system.PathClassLoader[DexPathList[[zip file "/data/app/com.clouddx.pulsewave.dx.qa-5LJWI5bgVci9IxYg6SjlrQ==/base.apk"],nativeLibraryDirectories=[/data/app/com.clouddx.pulsewave.dx.qa-5LJWI5bgVci9IxYg6SjlrQ==/lib/arm, /data/app/com.clouddx.pulsewave.dx.qa-5LJWI5bgVci9IxYg6SjlrQ==/base.apk!/lib/armeabi-v7a, /system/lib, /vendor/lib]]] couldn't find "libzoomtensorflowlite_jni.so"

however, when i analyzed the apk, the libzoomtensorflowlite_jni.so is not found under armeabi-v7a, but it is included only in arm64-v8a directory.

2

Hi @naimur ,

Please respond to my private message with the following:

  • SDK logs
  • console error
  • meeting id
  • client id
  • developer email associated with MSDK

You’ll see the private message in your notifications :slight_smile:

1 Like
3

A private message is sent with info.
Thanks

4

Hey @naimur , opened a support ticket for you on your behalf! (TS1231907)

1 Like