"Zoom not supported in this browser" on facebook messenger web browser

Hello,

I’m trying to work out what the best workflow (or fix) would be for Zoom not supporting facebook’s messenger web browser (links from a chatbot). It is asking users to copy and paste and many of them don’t understand how to do that. It used to work, but Zoom presents a landing page that no longer works.

What are the ways to handle this?

Hey @cutlernj,

Can you please provide a screenshot of this issue?

Thanks,
Tommy

Here it is. It only occurs on mobile devices that use facebook’s webview to load them. I found a workaround was simply to paste an instead of a redirect for the webview. The a href then goes to a redirect to the zoom join url.IMG_3556

Hey @cutlernj,

Happy to hear you found a work around! The Zoom Web Client does not work inside an in app browser experience like inside of Facebook.

Thanks,
Tommy