Hi Team,
I’m trying to explore how we can retrieve Zoom Phone details, including transcripts, recordings, etc., for specific groups of people, such as Sales, for an integration that I’m working on to generate a detailed analytics report for the sales team. How do I ensure that I am able to pull phone details only for the specific user group and not for all other phone users’ data?
hi @Sajith_Kumar_K_P ,
Can I suggest you look at this first by trying to get the data from using the zoom.us reports.
Firstly you will need authority to get their records and then you may want to define the users into a group so that it is easier to identify them.
Then you will need to to collect this data.
After you have done this “dry run” you will find it far easier to code.
All the best
John
Hi John,
The report won’t provide me with the transcript or recording details, etc. It only gives us calls by date or usernames, which won’t assist with the automation I’m working on.
Essentially, I am the owner of the account, so I have full access to pull the data using the API, but I need to determine how to retrieve the Zoom Phone information only for a specific Sales User Group, which consists of approximately 1500 users. I noticed that the Zoom Phone Role has a Recording Admin where we can add targets; however, due to that role’s limited privileges, I receive a permission error. The Phone Super Admin does not have the option to add target users.
Below aare the scopes that I’m looking to get,
View all users’ phone information
phone:read:sms_message
View a SMS message
phone:read:list_audios
View a user’s phone audio files
phone:read:list_sms_sessions
View a phone user’s SMS sessions
phone:read:list_call_queue_shared_calls
View call queues shared calls
phone:read:user_setting
View a phone user’s settings
phone:read:audio
View a phone audio file
phone:read:sms_session
View a SMS session
phone:read:user
View a phone user
phone:read:call
View a call
phone:read:list_call_logs
View a phone user’s call logs
phone:read:recording_transcript
View a call recording transcript
View your call recording information
phone:read:list_recordings
View a phone user’s recordings
View your phone information
phone:read:call_recording
View a call recording
phone:read:call_log
View a call log
The account admin can make groups,
Take these actions in Zoom.us to understand zoom before you start to code.
If there are access issues then you will experience them here too
all the best
John
Hi John, I’m the account owner and I created the group as well for Sales. But I don’t see any option to target the group users only for pulling the Zoom Phone data.