Currently, Zoom displays Shared Lines and Monitored Lines in a seemingly random order across all device types (Windows, Mac, iOS, Android, Linux, and ZPA). This inconsistency creates confusion—users with identical setups often see lines in completely different sequences, with no apparent logic (not alphabetical, not by assignment order).
This lack of control impacts usability and efficiency, especially for high-volume call handlers.
Request:
- Minimum: Provide an option to sort lines alphabetically or by assignment.
- Preferred: Allow users to manually define the order of their lines.
- Ideal: Automatically float any line with an active call to the top for quick access during busy call periods.
Adding this functionality would significantly enhance workflow clarity and speed for teams that rely on precise workflows.