We are using the Zoom Phone API to retrieve call history log data for our reports, but so far we’ve spent all our time trying to convert the Zoom data into something that makes sense. Depending on the type of call, some are logged as a single call with multiple parts, while others get logged separa…

Waiting to hear back on another issue that could be possibly connected to your experience. Thanks for your patience.

Is there any update on this yet?

Hi @paul.woltman , I’ve recently heard back on a related issue with call history endpoint not having parity with upcoming deprecated call log endpoints and web portal data. [image] Upcoming deprecation of Call Log APIs - Zoom Developers To maintain security and functionality, we will r…

[image] How to obtain the root call log id? Phone Hi @ddesimone @sam8 @summerina.samar @jose , I have been finally told that the issue may be that you’re using the old webhooks with the new API endpoints which is impacting tracking the calls. Please see below for how it i…

Yes, I saw that. It doesn’t really apply, as the updated webhook still doesn’t contain the property alphanumeric ID that can be used in the /phone/call_history/ REST API call

Thanks again, we’re relaying the feedback @paul.woltman and continuing to to follow up internally.

@gianni.zoom Can you confirm that something changed with the call history log API yesterday (May 19th)? Starting yesterday, we are now seeing instances of “event”: “warm_transfer” in our call path details. We hadn’t see warm_transfer events show in the api since November 15th. Unfortunately, it’…

@paul.woltman , just sent you a private message asking for a few details.

Any useful insights here? I am struggling to link transferred calls together via the api and webhook data.

I don’t think Zoom is particularly interested in actually fixing this. Also, we started working with Zoom and the API in mid-2024, and they’ve changed the way these calls get logged three times. With that said, as of 5/19/2025 have stayed the same. This is what I am doing to make something out of…

Zoom Phone Warm Transfer Logs Someone Got Worse

Phone

gianni.zoom (Gianni) March 26, 2025, 7:19pm 6

Hi @paul.woltman , have you seen this?

Topic		Replies	Views
Caller Information on Warm Transfer using Zoom Phone API and Webhooks	5	182	October 17, 2024
Undocumented Zoom Phone API changes strike yet again Phone	0	111	June 26, 2026
How to obtain the root call log id? Phone	54	1889	March 24, 2026
Clarification request: call_log_id timeline and /phone/call_logs/{callLogId}/recordings deprecation status Phone phone , recording , api	1	58	April 28, 2026
Phone call_logs and call_history API compatibility Phone phone , api	6	375	April 24, 2025

Zoom Phone Warm Transfer Logs Someone Got Worse

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