Zoom Phone Warm Transfer Logs Someone Got Worse

[gianni.zoom (Gianni)]

How to obtain the root call log id?

Hi @ddesimone @sam8 @summerina.samar @jose , I have been finally told that the issue may be that you’re using the old webhooks with the new API endpoints which is impacting tracking the calls. Please see below for how it is being mapps: [image] Please subscribe to the new webhooks and try with that call_id. I have communicated to the team that this information should have been fully communicated in the documentation given many were unaware. If it works, I will make a formal request to update…

Hi @paul.woltman , have you seen this?