Zoom user email discrepancy

API and Webhooks
1

API Endpoint(s) and/or Zoom API Event(s)
https://api.zoom.us/v2/past_meetings/<meeting_id>/participants

Description
I am trying to fetch the participant emails for a couple of meetings. I went through the email display rules mentioned here

I invited a participant through google calendar invitation. Below are the two meetings I tested.

Error?
85070778899: I am able to fetch the user email of the participant, I invited through google calendar
85931660814: I am not able to fetch the user email of the participant, I invited through google calendar.

I want to find the root cause for this and potential reason that is preventing zoom to give the user email, that I invited through google calendar.

And I want to know all the conditions, why zoom flags a participant as guest.

Thanks & Regards,
Eshwar Reddy Thummala

2

hi @eshwar
Thanks for reaching out to us
Can you please confirm with the participant if they were logged into their Zoom account?
If they joined as guests, this could be the reason why it is not displaying email

3

Hi @elisa.zoom ,

Thanks for your response,
The meetings has two participants. Host and other participant. And the other participant is logged in. And is invited to the meeting.

Thanks & Regards
Eshwar Reddy Thummala

4

Hi @eshwar
I see different instances of the same meeting, have you tried passing meeting UUIDs in your request?

5

I usually do it through meeting id not the uuid. Is there any limitation that I need to know, that user_email is not fetched through meeting_id but with the uuid?

Usually, I need the last instance meeting particiapants. So, doing through the meeting_id gives the last instance participant data right.

6

Even for the below meeting, I tried with both uuid and meeting_id

uuid: Osc9KWoCS5+AC4KnQ2Wj4Q==
meeting_id: 82197896104

I was not able to fetch participant user_email whom I invited through the google calendar. I was able to get the participant object but not the user email.

7

Thanks for sharing more details with me.
Let me do some testing on my end and I will get back to you

8

Hi @elisa.zoom,

Please let me know, if you have any findings on this. And this is kind of time bound, is there a way, we can speed up the process of resolving this issue.

Thanks & Regards,
Eshwar Reddy Thummala

9

Hi @eshwar
I just did some testing on my end and I found out the following scenarios:

  1. When creating the Zoom meeting directly in my google calendar and inviting users to the meeting, I do not get back the email in my response body
  2. When I create the Zoom meeting in the web portal and then manually add guests in my google calendar, I do get the email back in the response body.

Could you please share with me how are you creating these meetings and how are you adding your guests?

10

Hi @elisa.zoom,

In my case, when only creating the meeting in zoom web portal and inviting attendees from webportal through email only works.

Even If I create a meeting in webportal and add that to google calendar and invite attendees manually from google calendar also does not work(to get the attendees user email). And this was not the case before, I used to get the attendee email even if I directly create meeting in google calendar and invite people directly there.

And as per this guidelines, I should be able to get the user_email, if I create and invite them through google calendar right. Can you check if there are any recent changes that is preventing this?

Thanks & Regards,
Eshwar Reddy Thummala

11

HI @elisa.zoom,

Any findings on this.

Thanks & Regards
Eshwar Reddy Thummala

12

Hey @eshwar
I am not able to replicate this on my end.
I am consistently getting the email bak in my response.
I will DM you for more details