Query 1:
Description:
Observed video of host and screenshare does not work simultanously.
Details:
Dev test machine has i3 processor 8GB of RAM and 300mbps net connection (wired ethernet connection not in wireless)
which is more than enough to run screenshare and video call in parallel during zoom meetings yet when screen share auto pauses video and displaying small tooltip/alert window at bottom left corner notifying “To optimize performance your video is disabled during screen sharing”
Any configuration or settings we can do in account or SDK to ensure video and screenshare do not stop and session recording covers everything?
Which version?
2.8.0
To Reproduce(If applicable)
Start screenshare when user video call is connected
Device (please complete the following information):
Device: Windows 10
Browser: Latest firefox release for windows 10
Additional context
We need video and screenshare ON all the time in video recording via zoom cloud due to regulatory requirements
Query 2:
Description:
Observed zoom cloud recordings availability takes hours
Details:
What is the worst and best case scenario in terms of timing of meeting end to cloud recording availability? Share SLA specifications if available.
Which version?
2.8.0
To Reproduce(If applicable)
List of possible Meeting recordings taking unusual amount time:
814 7788 05XX
842 3531 85XX
830 7390 81XX
833 2888 52XX
(do not recall exactly which one but one of them took about a day or so)
Device (please complete the following information):
Device: Windows 10
Browser: Latest firefox release for windows 10
Additional context
We need to pull video from cloud and store on server for regulatory requirements and unpredictable time to avaliability is making difficult to design solution (batch job) to fetch recordings. Zoom Webhook events might not be feasible at client implementations.
Share any configurations etc to help make it efficient in case of any such feature available, Programmatically or account settings.
Query 3:
Description:
Launching multiple zoom meetings sessions at a time.
Details:
When we attempted to load multiple zoom meetings sessions via Web SDK 2nd session host received warning “another meeting session in progress” type warning.
Our solution needs ability to connect multiple host with multiple users at a time, is it Web SDK limitations OR account/subscription limitations?
Which version?
2.8.0
To Reproduce(If applicable)
NA
Device (please complete the following information):
Device: Windows 10
Browser: Latest firefox release for windows 10
Additional context:
We have subscription of Zoom OnePro.
can account settings OR web sdk/api level configurations solve this problem?