Feel like i’m just hacking away now trying to trigger this thing to pop up in my apps list. When I first set this thing up, it was super easy/chill. The app showed up. It didn’t work, but it showed up. Then I was able to iterate. Now it’s not showing up and I’m getting no feedback as to why.
Would like to know what steps I can take to learn why my app is no longer visible in the App list in local test or beta (I’m half through my beta test phase and this is not good timing).
Yes, I have followed the steps and fixed the issues presented in the ZoomApp Manage pages. I have added the app via that button, and generated a link and added it from the link with the same result.
That result being that zoom tells me that my app is ready to use, but it does not show up in the app list. When I click remove, it tells me it is removed in the Zoom Client.
My issue is that the app indicates that everything is fine in the manager, and in Zoom Client, but the app does not appear in the Zoom Apps pane or in quick launch. There is no feedback from Zoom that I can see.
Thank you again, your support and consideration are appreciated.
However, while the question is simply stated, the issue is not as simple as not knowing where things are or should be.
The app was functioning, I have users in Beta. I do not have any information that would be helpful to determine why the app is suddenly not appearing in the apps lists.
Ok, I can’t help with that because I am not a Zoom employee and can not access anything in the back end, but I will drop a private message for somebody else to pick this up.
I’ve read that as well and uninstalled zoom. Deleted all the user data. Reinstalled zoom. Only signed in as the app developer. The app says that it is ready to use, but doesn’t appear in the list of apps. No matter what I do. It should at least show up in the app list. The App was working fine, and then I updated Zoom and regenerated the URL per the request of the Zoom Marketplace App (would say I made configuration changes and needed to regenerate the link).
I told Security the link was regenerated, but they seem to think that is not the issue. Or they’re not reading my emails
I’m unresolving this because it’s not resolved, and Support bounced me to security, and security bounced me to support and nobody is responding to my emails except to say thank you for the info and sending me to someone else.
Just to make sure, you’ve selected appropriate Surface options (like Meetings and Webinars) within (Build your app; Features; Surface) and ensured that the Home URL is filled in alongside those? (Omitting the Home URL tripped me up at first, but it seems like something that ought to have been only an issue once.)
I see there’s an API to export an app manifest and another one to update it. Maybe that will help with troubleshooting if we need to go deeper.
Yeah I’ve checked all that. The app was working great… then poof! Gone… All the checks are checked, all the headers return 200… All the stuff I’ve read to make sure to do is done as far as I can tell… If i’m wrong, i’m happy to change anything.
I sent support (per their request) copies of every page of the configuration.
I’ll look at this app manifest export thing. Thank you!
For anyone who might be dealing with a similar issue, the app now says that configuration changes have been made and that I need to regenerate the authorization URL, but there is no UI to do that.
The “Missing fields” were not “missing” it was the description needing to be updated for scopes after removing one.
And it wasn’t clear to me what needed to be changed because it was tucked away under “>Scopes” and only a yellow warning tag that is given on several other spots where the warning isn’t relevant to my app.
