I’m developing a macOS application using Zoom SDK which shows participants from the meeting in the custom UI similar to the Grid View which is implemented in the native Zoom app.
I’m using ZoomSDKNormalVideoElement objects to build my grid and in most of cases it works well.
But rarely some of this video elements show nothing though they always created and resized correctly without any error. But when this issue happens ZoomSDKVideoContainerDelegate’s method onCustomVideoSubscribeFail:error: returns an error with code 6.
So I have two questions and hope you could help me:
- What does this error code mean and how it should be processed?
- Is there any workaround which I could use in this case (e.g. reinstantiate failed video element or try resizing it or something else)?
Which Client macOS SDK version?
To Reproduce(If applicable)
Unfortunately I can’t provide steps to reproduce but I noticed that this issue happens more often when my applications connects to the meeting with a lot of participants (15+). Also I would like to add that this issue happens when my app connects to the meeting just after it has been started.
Device (please complete the following information):
- Device: Apple iMac (Retina 5K, 27-inch, Late 2015)
- OS: macOS Big Sur 11.2.1