zoomSDKVideoSubscribe_Fail_ HasSubscribeExceededLimit Error

Meeting SDK
1

We’re using the Android SDK in our platform and we’re getting the zoomSDKVideoSubscribe_Fail_HasSubscribeExceededLimit error.

What is the reason ? We haven’t found anything in the documentation.
How could we increment this limit ?

Thanks in advance,

2

@efren ,

can you give some context?

3

Hi @chunsiong.zoom ,

We noticed that in a custom grid view, when the number of participants in a meeting is bigger than 7, sometimes some users instead of seeing the video from specific users, they see a black screen while other users see all the video squares properly.
We catched the error and we can see the zoomSDKVideoSubscribe_Fail_
HasSubscribeExceededLimit error message but we doesn’t understand if its a technical issue or a limitation of the current zoom meeting plan we are using.

The technical details of how this custom view is made and the error is explained in this topic:

Thanks in advance,