A loading box appears when screen sharing on web SDK

A loading box appears when screen sharing on web SDK. Seems to not affect actual screen sharing.

no error message

Which Web Meeting SDK version?

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join a meeting
  2. Share your screen
  3. The loading black box should appear


Device (please complete the following information):

  • Device: Macbook pro M1
  • OS: MacOS Big Sur 11.6
  • Browser: Chrome
  • Browser Version 94.0.4606.61 (Official Build) (arm64)

Hey @paul365 , thanks for sharing this issue with us.

Are there any error messages in the browser console?


hi Tommy, i got this issue too with the same version of SDK.
there is no error log in my console and if i click somewhere outside the box and open it again, the infinite loading is disappear. But it always happen when i do share screen.

I got the same issue. I use zoom web sdk 1.9.9
When I start sharing screen, the loading box of the Zoom Apps would pop up and show an infinite loading icon.
However, if I press on the Zoom Apps icon before sharing screen, the box would load for a little while and show info. After that, whenever I share screen, the loading icon issue would no longer exists.

Hi @tommy, there was no error message in the console. I am getting the exact behavior that @hieukhuong described.

Hey @hieukhuong , @iqbaladinur , @paul365 ,

Thanks for providing more details. Our SDK engineers are investigating the issue. (ZOOM-313427)


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