Loading dialog appearing when we start sharing screen

Meeting SDK Web
1

Description
While sharing screen loading popup appears. It does not disappear automatically until I click on the app icon (icon with 4 squares) once or twice.

Error
App dialog continuously displays the loading image.

Which Web Meeting SDK version?
1.9.7 and 1.9.8

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Open meeting is browser
  2. Start sharing screen
  3. Screen share starts but see a loading dialog popup

Screenshots

zoom_bug
zoom_bug1157×525 56.4 KB

Device (please complete the following information):

  • Device: Windows
  • OS: Windows 10
  • Browser: Chrome
  • Browser Version: 93 (Latest version)
2

Hi @sudhakar ,

Happy to help! Just to clarify, are you seeing this only with the most updated Web Meeting SDK version?

Thanks,
Gianni

3

Hi @gianni.zoom,
we are using Web Meeting SDK version 1.9.8.

4

Greetings, @sudhakar ,

We recently released Web SDK (1.9.9), I kindly ask can you please test this with the latest version and let us know if you see the same issue.

Thanks,
Donte