Access token is expired

Description
When installed Zoom app to moodle 3.4 I get error Access token is expired. After refreshing API secret nothing happens, same error

Error
Access token is expired

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Knowing the endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

Which Endpoint/s?
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Request URL / Headers (without credentials) / Body
  2. See error

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

Hey @atria.rs, thanks for posting and using Zoom!

Can you please reach out to Moodle since they built the integration?

Here is their support page: https://zoomsupport.cosocloud.com/dashboard

Thanks,
Tommy

Hi @atria.rs,

Was the token working before ?

Can you make sure that you are using the correct credentials to generate the token?

To get your app credentials, you first need to create an app in our marketplace. To know more, please visit: https://marketplace.zoom.us/docs/guides/getting-started/about-marketplace

Once you create an app, please visit this link to know more about getting the credentials:
https://marketplace.zoom.us/docs/guides/authorization/credentials

If you need to get your JWT credentials, please visit:
https://marketplace.zoom.us/docs/guides/getting-started/app-types/create-jwt-app#credentials

Thanks,
Ojus

1 Like

Hi, credentials are OK, It’s a first time we are trying to implement it in moodle, hence the error message, I’ve seen more on moodle plug in comments.

Hey @atria.rs,

Were you able to resolve the issue? Did Moodle help?

Thanks,
Tommy

Unfortunatelly no :frowning:
Still waiting for reply

Hey @atria.rs,

Can you try reinstalling the app?

Also have you seen these Moodle support documents: https://zoomsupport.cosocloud.com/knowledgeBase

Thanks,
Tommy