Yes, I built it with the Zoom Apps SDK. Here is what is enabled on the Surface Page.
In a DM with @elisa.zoom , I found out that Account-Level Apps do not show up in the My Apps Panel. The only way to install the app is through a link.
Unfortunately, this isn’t deployable, scalable, nor user-friendly. So, we’re resubmitting our app as a User-Managed app.
I would like to call out that in every single conversation I’ve had, no one has given a straight answer on why Account-Level apps behave in this manner. In this post (although old), Account-level app vs User-managed app for adoption, it says that account level apps are installed by the admin and then any user can access it, which made the most sense for our app. However, as I’ve found out, the app seems to be unreachable by end users unless they have the install link, which isn’t great.
In my opinion, I expected Account-Level apps to be installed for all users on my Zoom account and reachable via the My Apps panel. You can do this exact same process with a User-Managed app, with the one exception being that end-users can remove the app, while for Account Level apps - only the admin has permission to add/remove (which matches the behavior I expect).