AI Call Summary 400 Error Despite Correct Scope (phone:read:ai_call_summary:master)

API and Webhooks
6

Can you elaborate on what you mean by a “master account license”, and how it can be obtained?

I currently hold access to the admin account where our employee accounts fall under:

Screenshot 2025-05-02 at 8.39.46 am
Screenshot 2025-05-02 at 8.39.46 am2846×1638 411 KB

i.e. I can manage everything in the organisation. I had thought this would be considered the “master” account.

Our goal ultimately is the ability to pull meeting summaries for a given Call ID for everyone in the organisation through S2S Oauth through the organisation’s admin account.

Anyhow, using the user API endpoint

GET
/phone/user/{userId}/ai_call_summary/{aiCallSummaryId}

instead of account endpoint results in this error when passing /me for the {userId}:

 {
  "code": 124,
  "message": "You do not have permission.",
  "status": 401,
  "statusText": "Unauthorized"
}

and the following when passing a valid user id:

{
  "code": 403,
  "message": "You do not have permission.",
  "status": 403,
  "statusText": "Forbidden"
}

Ideally, we would prefer a way to not require the userId to be obtained - I believe the aiCallSummaryId would be sufficient given that my admin account should have access to all user accounts managed by it.

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