AI Call Summary

[dean]

Hi

I’m looking to programmatically access AI-generated call summaries from Zoom Phone via the API. I’ve noticed that ai_call_summary_id appears in the call log details, but I can’t find any documented endpoint to retrieve the summary content itself.

Is there currently any support for accessing Zoom Phone AI Call Summaries via an account-level OAuth app (i.e. admin-level scope across all users), or is this feature strictly limited to user-context OAuth tokens?

Would appreciate any insight into whether this functionality is available now or potentially on the roadmap.

Thanks!

[gianni.zoom (Gianni)]

Hi @dean ,

Here’s the endpoint to retrieve the ai call summary: Phone APIs

It can be accessed via admin and user-auth app.

[dean]

Hi @gianni.zoom

Thank you for your prompt reply.
Do you know if support for retrieving AI Call Summaries via Server-to-Server OAuth (account-level) is available now, or if it might be on the roadmap for future updates?
We’re aiming to avoid user-context tokens where possible for backend automation.

[tamn (nktnet)]

Same requirements for our team regarding S2S Oauth (account-level).

We noticed this in the April 14, 2025 Phone Changelog:

and would like to request a simple way to access the AI call summary from the callId alone, rather than relying on userId.

Thank you!

[gianni.zoom (Gianni)]

Hi @dean ,

phone:read:ai_call_summary:admin scope is available to use for S2S OAuth app as well. You should see it and be able to query the endpoint after adding the scope.

[gianni.zoom (Gianni)]

Hi @tamn ,

Yes you can use it with S2S OAuth apps after adding the admin scope.

@tamn

and would like to request a simple way to access the AI call summary from the callId alone, rather than relying on userId.

Thanks for the feedback. I can share with the team to request adding to product roadmap.

[krautpotato (Kevin)]

Will I be able to get the AI call Summaries if i do an Oauth 2.0 S2S request before and get the token?

[tamn (nktnet)]

Thanks @gianni.zoom.

In the meantime, for anyone looking to get the summary from a call ID, you’ll need to call the history detail endpoint below:

• GET /phone/call_history_detail/{callLogId}

While it is still undocumented at the time of writing, the attribute ai_call_summary_id does exist when you inspect the response, e.g.

{
    "ai_call_summary_id": "0J8HPVC3SqGXmHCNPBS7Wy"
}

You can then query the new API endpoints from the April 14th, 2025 Changelog.

However, for S2S at the admin/account level, there appears to be issues with mismatch scopes (:master vs :admin) that are unresolved. See below for further details:

• AI Call Summary 400 Error Despite Correct Scope (phone:read:ai_call_summary:master)

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As an aside, for the webhook event on Zoom’s Marketplace relating to AI Call Summary, it is currently called

Call Summary Changed

(i.e. be wary that there is no “AI” in the name).

[gianni.zoom (Gianni)]

Just wanted to add this:

AI Call Summary 400 Error Despite Correct Scope (phone:read:ai_call_summary:master)

Hi @joeyharrington @kslowpes , engineering just confirmed the following: Zoom Phone Admin Portal/Account Owner can’t see the end user’s call summary in the web UI and currently, the API has the same logic. I asked if there are plans to expand this already on the roadmap and if not, to create a feature request for account owners/admin to get call summaries of other users.