An SSL error has occurred and a secure connection to the server cannot be made

Meeting SDK Web
1

Description
I’m unable to start/join the meeting in any iOS device and Safari browser in both mac and windows OS.When I start/ join meeting I’m getting blank screen. When I inspect the safari browser I see an error like An SSL error has occurred and a secure connection to the server cannot be made. I’ve attached screenshots for your reference. Please help me.

Error
An SSL error has occurred and a secure connection to the server cannot be made

Screenshots

image
image1349×218 36.1 KB

Smartphone (please complete the following information):

  • Device: iPhone 7 plus, Lenovo, Mac book pro
  • OS: iOS13, Mac, Windows
  • Browser: safari
2

Hey @naveen.t,

Are you still experiencing this issue? If so, please try upgrading to version 1.7.9:

https://marketplace.zoom.us/docs/changelog

Thanks,
Tommy

3

Hey Tommy,

Thanks for your quick replay.

Yes, after upgrading to version 1.7.9 as you suggested safari issue in Mac book got solved but not in iOS version 13.5.1 (iPhone 7 plus).
Please find the image attached for your reference.

WhatsApp Image 2020-07-01 at 10.13.05 AM
WhatsApp Image 2020-07-01 at 10.13.05 AM473×1024 15.9 KB

4

Thanks @naveen.t,

We are looking into this issue and will get back to you. (CS-2005)

-Tommy

5

Sure. Thanks for you reply

6

Hey @naveen.t,

Please try upgrading to Web SDK version 1.7.8, that should fix the issue.

Thanks,
Tommy

7

Sorry for my late replay. Still it is not working and we decided use API and not to use Web SDK because it is asking for captcha verification and sometimes video is getting struck while in meeting.
Thanks for you replay.

8

Gotcha, thanks for letting us know @naveen.t!

-Tommy