An SSL error has occurred and a secure connection to the server cannot be made

Description
I’m unable to start/join the meeting in any iOS device and Safari browser in both mac and windows OS.When I start/ join meeting I’m getting blank screen. When I inspect the safari browser I see an error like An SSL error has occurred and a secure connection to the server cannot be made. I’ve attached screenshots for your reference. Please help me.

Error
An SSL error has occurred and a secure connection to the server cannot be made

Screenshots

Smartphone (please complete the following information):

  • Device: iPhone 7 plus, Lenovo, Mac book pro
  • OS: iOS13, Mac, Windows
  • Browser: safari

Hey @naveen.t,

Are you still experiencing this issue? If so, please try upgrading to version 1.7.9:

https://marketplace.zoom.us/docs/changelog

Thanks,
Tommy

Hey Tommy,

Thanks for your quick replay.

Yes, after upgrading to version 1.7.9 as you suggested safari issue in Mac book got solved but not in iOS version 13.5.1 (iPhone 7 plus).
Please find the image attached for your reference.

Thanks @naveen.t,

We are looking into this issue and will get back to you. (CS-2005)

-Tommy

Sure. Thanks for you reply

Hey @naveen.t,

Please try upgrading to Web SDK version 1.7.8, that should fix the issue.

Thanks,
Tommy