Anonymous Join Exception

Meeting SDK
1

Our app provides automated meeting recording/transcription bots for customer-authorized Zoom meetings. The bot joins as an automated participant using the Meeting SDK. Customer meetings may be hosted by external Zoom organizations, and the bot does not have its own Zoom user account. This is a production B2B use case and anonymous SDK join is core to the product. Starting around July 7, 2026, external anonymous joins began failing with AppCanNotAnonymousJoinMeeting. Please approve Anonymous Join Exception for this Meeting Baas app.

APP ID: cXrItkaFRn-ykWP1zvNJEQ
APP Name: Meeting Baas

2

Thank you for submitting your request.

After reviewing your use case, we’re unable to approve an anonymous join exception for bot participants. Automated bots are required to join meetings using an OBF or ZAK token: Transitioning to On Behalf Of (OBF) tokens in Meeting SDK apps - Zoom Developer Blog

Additionally, if your use case involves accessing meeting content (audio, video, transcription, etc.), we recommend reviewing the Real-Time Media Streams (RTMS) as a potentially better fit: Zoom Realtime Media Streams | Zoom

Best regards,