Hi team,
We run Mavida Health, a telehealth platform, and our Meeting SDK web app
(@zoom/meetingsdk) suddenly stopped letting patients into their appointments on
July 7–8, 2026. We started getting error 4012 / AppCanNotAnonymousJoinMeeting on
join, without any code or config changes on our side, so it seems to line up with
the anonymous-join enforcement that rolled out around then.
A bit of context on how we use it: our patients don’t have Zoom accounts, so they
join their scheduled 1:1 video visit with their provider as anonymous guests. We
generate an SDK signature (role 0) on our backend and pass their name and email to
ZoomMtg.join. It’s a consented, one-on-one clinical appointment, not a bulk or
public-meeting scenario.
While digging into this we came across the “Anonymous Join Exception” request in the
Marketplace, and it sounds like that’s exactly what we need. Could you confirm and
help us get it enabled for our app? Since this is affecting patients trying to reach
their providers in production, we’d really appreciate an expedited look.
App name: Mavida Health
Account ID: 5081031250
Happy to share anything else you need thanks!