API bug — GET Cloud Recording Usage Report

API and Webhooks
#1

We are calling /report/cloud_recording to get our available storage so we can run an archive script when needed. It was working fine until we just ran another script to delete recordings under 5MB, which resulted in 615 recordings being moved to trash.

Not sure if they are related, but since moving those 615 to trash the cloud storage API has returned no data. The cloud_recording_storage array is empty for anything after 20 November. Here is the output with from:to entered as 2020-11-16 to 2020-11-22. Note the missing data for 21 November and 22 November. This was run today, on 23 November.

{
“from”: “2020-11-16”,
“to”: “2020-11-22”,
“cloud_recording_storage”: [
{
“date”: “2020-11-16”,
“usage”: “464.33 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
},
{
“date”: “2020-11-17”,
“usage”: “466.88 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
},
{
“date”: “2020-11-18”,
“usage”: “469.19 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
},
{
“date”: “2020-11-19”,
“usage”: “471.38 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
},
{
“date”: “2020-11-20”,
“usage”: “471.54 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
}
]
}

#2

Hey @gbeber,

Thanks for reaching out about this, and happy to look into this for you.

If you extend the date range to a closing date of 11/23 or later, do you get the same results (still missing an entry for the 21st and 22nd? I’m wondering if there could be a slight delay in the availability of these days. Similarly, you’ll need to query 1 day beyond the data you’re trying to fetch.

Let me know—thanks!
Will

#3

Thanks @will.zoom

I have been querying a day beyond the date I’m looking for, and I understand that current day’s data is not available. In my output above I did enter 2020-11-23 as ‘to’ date.

Here is output with 2020-11-24 as ‘to’. Looks like the 22nd magically appeared, but 21st still missing. And when I ran the query yesterday the usage for 22nd was wrong — about 10GB lower than what you see below:

{
“from”: “2020-11-16”,
“to”: “2020-11-23”,
“cloud_recording_storage”: [
{
“date”: “2020-11-16”,
“usage”: “464.33 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
},
{
“date”: “2020-11-17”,
“usage”: “466.88 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
},
{
“date”: “2020-11-18”,
“usage”: “469.19 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
},
{
“date”: “2020-11-19”,
“usage”: “471.85 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
},
{
“date”: “2020-11-20”,
“usage”: “471.54 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
},
{
“date”: “2020-11-22”,
“usage”: “473.23 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
},
{
“date”: “2020-11-23”,
“usage”: “473.23 GB”,
“plan_usage”: “500 GB”,
“free_usage”: “21.5 GB”
}
]
}

#4

Hey @gbeber,

Can you please email our support team developersupport@zoom.us with your Zoom Account Number and a link to this thread? From there, we’ll look into our logs and see what’s causing the issue.

Thanks,
Max

#5

Thanks @MaxM. Email has been sent as requested.

#6

Hey @gbeber,

I can see we’ve connected over at our support email, so I will continue the conversation with you there.

Thanks!
Will

#7

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