All my calls can see QoS at DashBoard site , but when querying using the API, the response content is empty.
callID:0681d658a27b007f540
response:{
“call_id”: “0681d658a27b007f540”,
“caller_qos”: {
“sending”: ,
“receiving”:
},
“callee_qos”: {
“sending”: ,
“receiving”:
}
}
how should i do
Hey @Albert3
I will send you a DM, please follow up there!
To update this thread, our system regularly collects data to reflect call quality, typically at 1-minute intervals. This interval is an average value and may vary depending on the device type.
If the call lasts less than 1 minute, we won’t be sending any qos data. If you are facing a familiar issue, please try a new call that is at least about 2 minutes long so we can see if there is data going through
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