API Endpoint - Update a meeting survey - Survey Not Displaying

API and Webhooks
1

I’m trying to use the Zoom API to create and display a custom post-meeting survey, but I’m running into issues. Specifically, I’m using this endpoint:

I have two questions:

  1. From the documentation, it looks like I should be able to create a custom survey via the API and have it automatically shown to participants after the meeting ends. Can someone confirm if that’s correct? I see that in the past, you had to only apply surveys in the Zoom portal manually so I’m not sure what is possible now with the API.

  2. When I tried to implement this, I couldn’t get it to work. Here’s what I did:

  • Created a new meeting for a Pro user via the Zoom API (success - got the meeting ID and all needed parameters).

  • Used that meeting ID and made a PATCH request to update the meeting with a survey (using the example code from the API documentation). Got a 204 Success message so assume that worked as well.

However, when the meeting ends, Zoom attempts to load the survey (I can see it trying in the URL: https://us02web.zoom.us/survey/[surveyparameters]), but all I see is a blank page.

I’ve already confirmed that survey settings are enabled at both the account and Pro user level.

Has anyone else encountered this issue? Any suggestions on what I might be missing? Thanks!

2

It looks like you’ve set up the Zoom API correctly, but your survey isn’t displaying after the meeting. First, check participants are using Zoom Desktop Client 4.0+ since older versions may not support surveys. Check that the survey is properly configured in the Zoom web portal and that any third-party survey links are valid. Also, disable pop-up blockers, as they might prevent the survey from loading. Since your API request returned a 204 Success, the setup should be fine, but double-check the survey content.

3

This might be my problem. It looks to me like the Update a meeting survey API endpoint creates a brand new survey with questions to be shown after a meeting ends. Its not using one already stored in my account.

Am I wrong about that? If so, what is the purpose of this endpoint?

4

I think I figured it out. In the API example, they have a Question with only 1 answer

 "questions": [
      {
        "name": "How useful was this meeting?",
        "type": "single",
        "answer_required": false,
        "show_as_dropdown": false,
        "answers": [
          "Extremely useful"
        ],

Once I added another possible answer “Extremely useful”, “Not useful”

everything worked fine.

5

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