Third-party survey link not redirecting when set via API (works only when set manually in Dashboard)

API and Webhooks Meetings
1

Hi,

for several weeks we have been experiencing an issue with Zoom meetings created via the API. The third-party survey link that we add via the API is no longer opened in the browser after the meeting ends or when participants leave. Previously, this functionality worked without any issues.

Important detail:

  • If the survey link is entered manually in the Zoom Dashboard, the redirection works as expected.

  • If the survey link is provided via the API, the link is visible in the Dashboard and appears to be correctly set, but the redirection does not occur.

What we have checked so far:

  • No changes were made to the Zoom API implementation or to our own API.

  • All Zoom settings have been verified and are correctly configured.

  • The survey link is visible in the Dashboard.

Technical details:

  1. Meeting creation request:
    POST /v2/users/z074@wifiooe.at/meetings
    → Response: 201 CREATED

  2. Adding the survey link:

{
    "third_party_survey": "https://www.wifi-ooe.at/"
}

→ Response: 204 NO CONTENT

  1. The survey link is visible in the Dashboard.

  2. The setting is enabled both for the host and for the account that creates the meeting.

Current behavior:

  • After the meeting ends or when participants leave, there is no redirection to the configured link.
2

Hi @Leon2
Thanks for reaching out to us and sorry for the late reply here!
Are you still experiencing this issue?

3

Hi @elisa.zoom,
unfortunately, the issue is still ongoing. Do you have any idea what might be causing it?

4

Hi @elisa.zoom - We are experiencing the same issue with webinars created via the API as well. Any thoughts on what is causing this?

5

Hey everyone.

I’m still experiencing this issue with the meetings API. It seems like a fix for the related webinar issue was deployed on November 17, but it didn’t seem to fix it for the meeting API.

Is this on the roadmap for the Zoom team to fix? Can you already share an ETA for it?

Warm regards,
Daniel

6

Hi @daniel_banyan
Sorry for the late reply here.
I am not able to replicate this on my end.
When I add a third_party_survey to a meeting via API and then I start the meeting, participants that leave the meeting get riderected to the survey
can you please try again?