API endpoints for Phone System Usage and Call Logs reports

API and Webhooks
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1

Hi everyone,

I’ve reviewed the Zoom API documentation but couldn’t find endpoints that provide the same data as in the Zoom Web Admin portal.

Specifically, I’m looking for API endpoints that return data available in the following sections:

  • Admin → Account Management → Reports → Usage Reports → Phone System → Usage

  • Admin → Phone System Management → Logs → Calls

This data is needed for an ETL process to load reporting data into our data platform.

Could you please advise:

  1. Are there API endpoints that provide this data?

  2. If yes, which endpoints should be used?

Thanks in advance.

2

Hi @powerbi
Thanks for reaching out to us!
We do have multiple endpoints available for both report routes you are searching for:

3

Hi, sorry for the late reply and thank you for the response!

I’ve done some additional testing since then and wanted to share my findings — please correct me if I’m wrong on any of this.

Call Logs (Admin → Phone System Management → Logs → Calls):
GET /phone/call_history seems to be the right endpoint — it returns individual call records and I was able to match most of the fields from the portal export.

Phone System Usage Report (Admin → Account Management → Reports → Usage Reports → Phone System → Usage):
As far as I can tell, there is no dedicated endpoint for this aggregated per-user view. Am I correct in assuming that the only way to reproduce it is to pull raw records from GET /phone/call_history and aggregate them on our side?

Also, I was unable to find API sources for the following fields that appear in the portal CSV export:

FAC Required - not found in any endpoint
Charge - not found in /phone/call_history; /phone/reports/call_charges returns billing data but with a different structure
Could someone from the Zoom team confirm whether these fields are accessible via API, or point us toward any additional endpoints or documentation? Any further guidance would be greatly appreciated.

Thanks again!