mark5
(Mark)
8
Just to close this thread off, and for future people’s research.
It turns out that our account setup as a Trial despite being told would have the same privileges as a Pro or more, did not behave the same way.
Once we’d paid for a month of Pro and tried again, it all worked perfectly.
This thread below gave me enough direct info to go directly to Zoom support with, for them to concede it may have needed a purchased plan after all.
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