API Error - Zoom Phone has not been enabled for this account


  • All the calls to the Zoom Phone Master Account API are returning the following error:
    "code": 2031,
    "message": "Zoom Phone has not been enabled for this account."

Request example

GET https://api.zoom.us/v2/accounts/XXXXXXXX/phone/call_logs?page_size=30&from=2022-07-01&to=2022-07-03&type=all&time_type=endTime
  • Account number replaced by XXXXXXXX

I’m using a Account-level app with type Server-To-Server OAuth. My account has a phone plan associated and I can even the call logs on the zoom dashboards/admin area.

I also found several posts about this error in the forum but no clear answers or solutions for the issue.

Hi @jorge.correia
Thanks for reaching out to the Zoom Developer Forum and welcome to our community!
I am happy to help here!

It looks like you are calling endpoints that require having a Master Account enabled in your account.
Have you tried with any of the Phone API endpoints listed here: