Zoom phone has not been enabled error

Phone
1

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Format Your New Topic as Follows:

API Endpoint(s) and/or Zoom API Event(s)
/phone/call_logs

Description
I am trying to access the API to pull call logs for analytics. However when I run my script to pull the data through an app, I get an error message as noted below. I am able to make calls using Zoom Phone, but for some reason, I’m still getting this error. Any ideas?

Error?
APIError: {‘code’: 2031, ‘message’: ‘Zoom Phone has not been enabled for this account.’}

I am using OAuth 2.0

1 Like
2

Hi @paul.stork
Thank you for reaching out to the Zoom Developer Forum and welcome to our community! I am happy to help here!

Have you been able to resolve this issue?
If not, could you please make sure that you have the phone feature enabled in your account?

Best
Elisa

3

No, unfortunately, I haven’t been able to figure this one out.

I believe that phone is enabled on my account, I can make phone calls to colleagues and to my personal phone from my work Zoom account.

4

Hi @paul.stork
I will send you a private message so I can take a closer look into this

5

Hi, I am having this same issue. I am using Python and get the exact same error:
APIError: {‘code’: 2031, ‘message’: ‘Zoom Phone has not been enabled for this account.’}

I have Zoom Phone enabled on my account and I am not sure why I would be getting this error otherwise.