API issue fetching recordings based on Member ID

API and Webhooks
1

Hi,

I have been using the Zoom API to download recordings for some users who are part of a group. Recently, there was a new group created with 2 new users added to it, but I am unable to fetch the recording for these 2 new users.

How I fetch the recordings:
Using the Zoom APIs (v2), I initially get the groups in the account and then get the users in the group which gives me the Member ID and for each member get the recordings based on the meetingID returned (API endpoint mentioned below). It has been working without issue until recently there was this new group added with 2 new users in it.

For this new group, I am able to get the users in it. Based on the memberIDs, when I try to get the recordings the meeting is always empty, even though I can see recordings from the Administration > Recordings & Transcripts option for those 2 users.

API endpoint : https://api.zoom.us/v2/users/{MemberID}/recordings?from=2024-06-01&to=2024-12-12

Why is it not fetching the recordings for these users, what am I missing?
I would appreciate any help figuring out this problem.

Thanks.

2

Hi @Riks
Thanks for reaching out to us!
Have you been able to troubleshoot this issue on your end?
I suggest you to make sure that this new group, has the same settings than the other groups you are working with.

3

Hi @Elisa,
No, I still am not able to fetch these recordings. I did check that it has the same settings as the other groups.

4

Thanks @Riks
I will send you a DM, please follow up there