API Limit on JWT App

We’re occasionally encountering “You have reached the API limit for this call” errors when using the JWT API key and secret. This is only generated in our developer account and the same credential is being used by our different users. Does the limit depend on the developer account where the JWT app is created? Is there a way to increase the rate limit?

Hey @ryan6 ,

Are you seeing this limit with the Zoom API or Web Meeting SDK?

Can you share steps to reproduce the issue like how often you are calling the API so we can compare with our rate limits?

Thanks,
Tommy

It’s with the Web Meeting SDK. We have a Java application and we’re using it purely for joining zoom meetings via an embedded browser across our different clients. Is the API limit based on the zoom account where the JWT app key and secret was created (in this case using our developer account)?

Hey @ryan6 ,

Only in extreme cases should there be an API Limit error with the Web Meeting SDK.

Can you please share screenshots of the error, and the browser console logs?

Thanks,
Tommy

Please see the console error logs below. Thanks!

[23-08-2021 16:25:36] INFO  [Browser Thread: 49698] [Web RTC Console] wasmLoaded=true
[23-08-2021 16:25:36] INFO  [Browser Thread: 49698] [Web RTC Console] started joining meeting
[23-08-2021 16:25:36] ERROR [Browser Thread: 49698] [Web RTC Console] join error {"method":"join","status":false,"result":"","errorMessage":"You have reached the API limit for this call.","errorCode":3633}
[23-08-2021 16:25:36] ERROR [Browser Thread: 49698] [AVC-ZoomCallback] An error was encountered while joining room: com.azeus.convene.rtc.zoom.g@4250992a[code=1,message=Join meeting error. Error code: 3633 Message: You have reached the API limit for this call.]

Hey @ryan6 ,

Checkout these threads, they have some solutions to this error:

If that does not help, please let me know. :slight_smile:

Thanks,
Tommy