I use API to create/update/delete Meeting and Webinars. Our client reported issue during editing Webinar data. Once date-time of webinar changed on reports(on zoom.us: Reports => Usage Reports => Webinar) still is visible old date and time.
This situation is only when we use API, when I change date-time via webpage all works fine - report contains valid data.
The created/updated Webinar works correctly, users can register on it(via API), join to it, all works fine. The issue is only with reports
No error. API method returns response:
code’ => 204
Which App Type (OAuth / Chatbot / JWT / Webhook)?
How To Reproduce (If applicable)
- I create a Webinar via API;
- I update the ‘start_time’ via API;
- In Reports => Usage Reports => Webinar section on zoom.us webpage I still can see “old” time and date for given Webinar(from step 1). The same old data are visible in downloaded CVG report
Any ideas where is a problem?
Are you checking the report in the UI immediately after making the update via API to the webinar? Do you see the new values updated after a little time passes, or never?
Thanks for your response.
During my all tests I checked the UI Reports immediately after making the update via API. I’m going to make a new test on new created webinar and wait few hours - will see what happen. I will back to you after few hours.
Based on your question I predict that on UI Reports page You use some kind of caching, is that correct assumption? If so, can you tell me what is a frequency of cache refresh for UI Reports?
I have just found one example where data are different on UI Report and on Webinar page. The changes have been made 5 days ago.
Thanks for clarifying. Can you please submit a request at devsupport.zoom.us with these details, including the UUIDs in the API vs UI? This will help us to take a closer look.
Okay, I’ve just created a request at devsupport.zoom.us.
I’m waiting for feedback.
Someone will be in touch shortly.