App crashing on joining meeting SDKUIHelper.java - us.zoom.proguard.xf.a

Meeting SDK
1

Hi.
We are using zoom sdk 5.10.3 and our app is getting crashed frequently. It is trying to find videobox class which is not available in zoom SDK.

Exception java.lang.NullPointerException: Attempt to invoke virtual method ‘long com.zipow.videobox.conference.unit.a.getUser()’ on a null object reference
at us.zoom.proguard.xf.a (SDKUIHelper.java:3)
at com.zipow.videobox.view.video.e.a0 (GalleryVideoScene.java:94)
at com.zipow.videobox.view.video.a.n0 (AbsNewVideoScene.java:3)
at com.zipow.videobox.view.video.e.p0 (GalleryVideoScene.java:41)
at com.zipow.videobox.view.video.e.a (GalleryVideoScene.java:41)
at com.zipow.videobox.view.video.e.p0 (GalleryVideoScene.java:113)
at com.zipow.videobox.view.video.e.a (GalleryVideoScene.java:41)
at com.zipow.videobox.view.video.e$a.run (GalleryVideoScene.java:1)
at com.zipow.videobox.view.video.a.b (AbsNewVideoScene.java:9)
at com.zipow.videobox.view.video.e.X (GalleryVideoScene.java:4)
at com.zipow.videobox.view.video.a.i0 (AbsNewVideoScene.java:10)
at com.zipow.videobox.view.video.a$a.run (AbsNewVideoScene.java:4)
at com.zipow.videobox.view.video.a.b (AbsNewVideoScene.java:9)
at com.zipow.videobox.view.video.a.e0 (AbsNewVideoScene.java:7)
at com.zipow.videobox.view.video.k.v (VideoSceneMgr.java:4)
at com.zipow.videobox.ConfActivityNormal.onConfReady (ConfActivityNormal.java:30)
at com.zipow.videobox.ConfActivityNormal.access$2400 (ConfActivityNormal.java:1)
at com.zipow.videobox.ConfActivityNormal$m.run (ConfActivityNormal.java:2)
at us.zoom.androidlib.util.EventTaskManager.executeTask (EventTaskManager.java:171)
at us.zoom.androidlib.util.EventTaskManager.pushOnUiThread (EventTaskManager.java:154)
at us.zoom.androidlib.util.EventTaskManager.pushImpl (EventTaskManager.java:134)
at us.zoom.androidlib.util.EventTaskManager.push (EventTaskManager.java:92)
at com.zipow.videobox.ConfActivityNormal.sinkConfReady (ConfActivityNormal.java:3)
at com.zipow.videobox.ConfActivityNormal.onConfStatusChanged (ConfActivityNormal.java:8)
at com.zipow.videobox.ConfActivity.handleUICommand (ConfActivity.java:49)
at com.zipow.videobox.ConfActivityNormal.handleUICommand (ConfActivityNormal.java:3)
at com.zipow.videobox.conference.context.d.handleUICommand (ZmContextGroupSession.java:7)
at com.zipow.videobox.conference.context.e.a (ZmContextGroupSessionMgr.java:22)
at com.zipow.videobox.conference.context.e.a (ZmContextGroupSessionMgr.java:11)
at us.zoom.proguard.fo.a (ZmConfUINativeEventImpl.java:2)
at com.zipow.videobox.conference.state.a.a (ZmConfStateMgr.java:157)
at com.zipow.videobox.conference.state.a.a (ZmConfStateMgr.java:50)
at com.zipow.videobox.conference.jni.ZmConfDefaultCallback.onConfStatusChanged (ZmConfDefaultCallback.java:1)
at com.zipow.cmmlib.CmmTimer.callNativeTimerProc (CmmTimer.java)
at com.zipow.cmmlib.CmmTimer.access$200 (CmmTimer.java:1)
at com.zipow.cmmlib.CmmTimer$1.run (CmmTimer.java:5)
at android.os.Handler.handleCallback (Handler.java:938)
at android.os.Handler.dispatchMessage (Handler.java:99)
at android.os.Looper.loop (Looper.java:246)
at android.app.ActivityThread.main (ActivityThread.java:8653)
at java.lang.reflect.Method.invoke (Method.java)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:602)
at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:1130)

2

Hi, @safalta_Dev,

It looks like this post is a duplicate, please kindly open one topic at a time. We understand that the wait times can be frustrating, and we are truly sorry about that. However, submitting a duplicate topic will only result in further wait times for both you and others. It will not speed up our response times. I will close this topic and continue providing support here :