We are facing an issue on some devices. The app is crashing during zoom SDK initialization.
We are using zoom android SDK version 4.6.21666.0429 and we receiving a crash on load crypto_sb lib file on few devices.
Crash line is - System.loadLibrary(“crypto_sb”) on AppContext.class file
I am sharing the device detail bellow.
OS - Android
Version - 5.1.1
Manufacturer - OPPO
Model - A37f
DPI - xhdpi
Which version?
4.6.21666.0429
Smartphone (please complete the following information):
Could you provide a logcat log for the issue you are facing? You could get the logcat log by using adb logcat>log.txt and provide the log.txt to us for further investigation. Thanks!
Hi @carson.zoom,
Even in our case very few users are facing the issue while initialisation is happening. But for most of the users, the initialisation is happening properly. Can anyone justify if this might be case of version. My project minSdk version is 21 and targetSdkVersion is 29. Please consider this as priority and let me know
This issue is now almost 2 weeks old. Because of this issue, Zoom SDK is unusable. This is high priority issue. Can the team update when the issue will be resolved. We cannot have 2-3 weeks to resolve business impacting issues?
Thanks for the device information. It seems like this issue is only happening with Oppo A37F and Vivo Y51L(They are using the same CPU), not happening for all other devices.
We are targeting to have a release very soon(tentative date: next week), and this issue will be fixed in the next release.
As you already told in last week that in upcoming week you release the update but today is the last day of the week but still we have not received the resolutions of this problem so i am request you to please release the update for this problem resolutions.