App is crashing when is getting connected on iOS 12

Hi , I am getting issue of iOS 12 when the call is connected then it is crashing . but it is working fine on iOS 13

Here is the log :

[378:771:11-07/15:32:51.769:INFO:CmmVideoSessionMgr.cpp(2623)] [CmmVideoSessionMgr::SetDefaultDevices] cam id = com.apple.avfoundation.avcapturedevice.built-in_video:1 default cam = com.apple.avfoundation.avcapturedevice.built-in_video:1, strCamName = , bSaveSettingtoDB = 1m_bVideoStarted = 0 
[378:771:11-07/15:32:51.769:INFO:CmmVideoSessionMgr.cpp(5177)] [CmmVideoSessionMgr::SetMirrorEffect] hwnd:0x0, effect:0 
[378:771:11-07/15:32:51.769:INFO:CmmVideoSessionMgr.cpp(5231)] [CmmVideoSessionMgr::SetMirrorEffect] configration return:2363536 
[378:771:11-07/15:32:51.769:INFO:CmmLogging.h(965)] Function [CmmVideoSessionMgr::InitDeviceList] started ================>>> 
[378:771:11-07/15:32:51.769:INFO:CmmVideoSessionMgr.cpp(2259)] [CmmVideoSessionMgr::InitDeviceList] num = 2 
[378:771:11-07/15:32:51.769:INFO:CmmVideoSessionMgr.cpp(2283)] [ CmmVideoSessionMgr::get_device: 0x28015c200 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(2295)] [ CmmVideoSessionMgr::release_device: 0x28015c200 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(2283)] [ CmmVideoSessionMgr::get_device: 0x28015c200 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(2295)] [ CmmVideoSessionMgr::release_device: 0x28015c200 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(969)] <<<==================Function [CmmVideoSessionMgr::InitDeviceList] Ended. 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(965)] Function [CmmVideoSessionMgr::InitSelectedDevice] started ================>>> 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(2345)] [CmmVideoSessionMgr::InitSelectedDevice] 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(2361)] [CmmVideoSessionMgr::InitSelectedDevice()] strCam = com.apple.avfoundation.avcapturedevice.built-in_video:1 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(969)] <<<==================Function [CmmVideoSessionMgr::InitSelectedDevice] Ended. 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(965)] Function [CmmVideoSessionMgr::StartPreviewDevice] started ================>>> 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(4165)] [CmmVideoSessionMgr::StartPreviewDevice] deviceID: com.apple.avfoundation.avcapturedevice.built-in_video:1, hwnd: 4414409360 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(4496)] [ CmmVideoSessionMgr::GetCamHandlebyID, num: 2, Device IDcom.apple.avfoundation.avcapturedevice.built-in_video:1 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(4539)] [ CmmVideoSessionMgr::get_device: 0x28015c210 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(4542)] [ CmmVideoSessionMgr::GetCamHandlebyID: enum device com.apple.avfoundation.avcapturedevice.built-in_video:1 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(965)] Function [CmmVideoSessionMgr::CheckDeviceUsage] started ================>>> 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(5856)] [CmmVideoSessionMgr::CheckDeviceUsage] device handle: 0x0 ref: 0 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(969)] <<<==================Function [CmmVideoSessionMgr::CheckDeviceUsage] Ended. 
[378:771:11-07/15:32:51.770:INFO:SSBConfIPCAgent.cpp(974)] [CSSBConfIPCAgent::SendUpdateKeyValueInfoMessage] key:com.zoom.conf.initVideoDeviceState value:start 
[378:771:11-07/15:32:51.770:INFO:SSBConfIPCListener.cpp(641)] [CSSBPTIPCListener::OnMessageReceived] type:10027 len:106 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(5999)] [CmmVideoSessionMgr::RunDevice] Start to Init Video object 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(6018)] [CmmVideoSessionMgr::RunDevice] level 907022111 
[378:771:11-07/15:32:51.890:INFO:CmmVideoSessionMgr.cpp(6060)] [CmmVideoSessionMgr::RunDevice] End to Init Video object 
[378:771:11-07/15:32:51.890:INFO:SSBConfIPCAgent.cpp(974)] [CSSBConfIPCAgent::SendUpdateKeyValueInfoMessage] key:com.zoom.conf.initVideoDeviceState value:end 
[378:771:11-07/15:32:51.890:INFO:SSBConfIPCListener.cpp(641)] [CSSBPTIPCListener::OnMessageReceived] type:10027 len:104 
[378:771:11-07/15:32:51.890:INFO:CmmVideoSessionMgr.cpp(6805)] CmmVideoSessionMgr::ApplyEnableFaceBeauty, hDevice:0x28015c210, bEnableFaceBeauty:0, ret:0 
[378:771:11-07/15:32:51.890:INFO:CmmLogging.h(965)] Function [CmmVideoSessionMgr::CreateRender] started ================>>> 
[378:771:11-07/15:32:51.890:INFO:CmmVideoSessionMgr.cpp(395)] CmmVideoRender::Reset, render_handle0x0, render_window:0x0 
2019-11-07 15:32:51.948998+0530 SkyDoc[378:18637] Metal API Validation Enabled
[378:82695:11-07/15:32:51.949:INFO:ZoomProxyProvider.cpp(1933)] [CZoomProxyDetectThread::GetProxyForURL] URL:https://zoommb250mmr.zoom.us m_no_auto_script=0 
[378:82695:11-07/15:32:51.949:INFO:ZoomProxyProvider.cpp(2250)] [CZoomProxyDetectThread::GetProxy_ByResolver] return for no proxy 
[378:82695:11-07/15:32:51.949:INFO:CmmConfAgent.cpp(5075)] [CmmConfAgent::get_proxy_for_url] Return OK, update cached proxy, size:0 for:https://zoommb250mmr.zoom.us 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(4618)] [CmmVideoSessionMgr::CreateRender]handle=0x280c149f0 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(1085)] CmmVideoRender::ConfigRender, render_hande:0x280c149f0, render_window:0x1071e8a90, configuration:2 
[378:771:11-07/15:32:52.062:INFO:CmmLogging.h(969)] <<<==================Function [CmmVideoSessionMgr::CreateRender] Ended. 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(1085)] CmmVideoRender::ConfigRender, render_hande:0x280c149f0, render_window:0x1071e8a90, configuration:3 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(1085)] CmmVideoRender::ConfigRender, render_hande:0x280c149f0, render_window:0x1071e8a90, configuration:2 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(948)] CmmVideoRender::RunRender, ret:0, device:0x28015c210, render:0x280c149f0, video_size:2, user_id:0 
[378:771:11-07/15:32:52.062:INFO:CmmLogging.h(969)] <<<==================Function [CmmVideoSessionMgr::StartPreviewDevice] Ended. 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(5111)] [CmmVideoSessionMgr::SetAspectMode] hwnd:0x1071e8a90, mode:3 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(1085)] CmmVideoRender::ConfigRender, render_hande:0x280c149f0, render_window:0x1071e8a90, configuration:2 
[378:771:11-07/15:32:52.069:INFO:CmmVideoSessionMgr.cpp(167)] CmmVideoDeviceController::RotateDevice, ret=0 
[378:771:11-07/15:32:52.069:INFO:ZPLogHelper.mm(19)] ZMZoomViewController startPreview end......
[378:771:11-07/15:32:52.084:INFO:ZPConfHelper.mm(2920)] [ZPConfHelper::canEnableScreenShare] platformiPhone 6s cpucount:2
[378:771:11-07/15:32:52.109:INFO:SSBConfInstance.cpp(1128)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] Key: com.zoom.client.meet.apprecord Value: recordkey.net.ip_region__record__item__seperator__MB__record__item__seperator__lcp.record.section.confagent 
[378:771:11-07/15:32:52.109:INFO:ZoomLaunchConfParam.cpp(1152)] [CZoomLaunchConfParameter::Record_Update] Key:recordkey.net.ip_region Value:MB section:lcp.record.section.confagent 
[378:771:11-07/15:32:52.109:INFO:SSBConfInstance.cpp(1137)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] handler return:1 
[378:771:11-07/15:32:52.109:INFO:SSBConfInstance.cpp(1128)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] Key: com.zoom.client.meet.apprecord Value: recordkey.net.country__record__item__seperator__IN__record__item__seperator__lcp.record.section.confagent 
[378:771:11-07/15:32:52.109:INFO:ZoomLaunchConfParam.cpp(1152)] [CZoomLaunchConfParameter::Record_Update] Key:recordkey.net.country Value:IN section:lcp.record.section.confagent 
[378:771:11-07/15:32:52.111:INFO:SSBConfInstance.cpp(1137)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] handler return:1 
[378:771:11-07/15:32:52.111:INFO:SSBConfIPCListener.cpp(752)] [CSSBPTIPCListener::HandleConfStatusMessage] conf id:7qp3PANSSoaMuaz83RdEkg== conf no is:3500554205 status:10 
[378:771:11-07/15:32:52.112:INFO:SSBConfIPCListener.cpp(1149)] [CSSBPTIPCListener::HandleUpdateLaunchConfParamMessage] B64 string size is:15500 
[378:771:11-07/15:32:52.112:INFO:SBMeetingItem.cc(2040)] [CSBMeetingItem::ReadAlternativeHosts] count: 0 
[378:771:11-07/15:32:52.112:INFO:SBMeetingItem.cc(2253)] [CSBMeetingItem::ReadBroadcastInfo] token len:0 channel count:0 max wall users:0 
[378:771:11-07/15:32:52.112:INFO:SBMeetingItem.cc(907)] [CSBMeetingItem::ReadFromProto] Number:3500554205 host name:Call Center 1 Is Audio Meeting:0 Is Screen Share Meeting:0 m_optionEx:4538784083348512 as int64:4538784083348512 assistantID:NULL isViewOnlyJoin:0 isSupportTollFree:0 tollFreeCallInNumber:NULL extType:1 TeleConfURL:https://zoom.us/zoomconference?tk=BLHjgxyFnn1EJ7VeXROuqnds9AAzanowOdMdmxEskJg.ABIAAAFuRVER7QABUYAAAAAAAAAAAAAAAAAAAgAAAAAA0KY33QAAAAAAABkAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAFRgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA_____wAA Meeting capacity:100 
Email invite subject:Please join Zoom meeting in progress PSTN Option:0 
Webinar Group JID: need reg webinar:0 webinar reg URL: Support callout:0 PingOptions:1 PhoneID:41 
[378:771:11-07/15:32:52.116:INFO:SBMeetingItem.cc(929)] [CSBMeetingItem::ReadFromProto] m_tunnelServer:httpdt|SSL://zoomsc16ht.zoom.us:443;TUNNEL|SSL://tunnel2.zoom.us:443;dn=tnl164.zoom.us|TUNNEL|SSL://221.122.89.164:443;httpdt|SSL://tunnel2.zoom.us:443;dn=tnl2.zoom.us|httpdt|SSL://52.8.121.152:443 m_expressTunnelServer: RestrictJoinUserDomains: Backup Ping Server: Backup ping delay (in milliseconds):0 Feedback URL: Host User type:2 Host account type:3 Gift meeting count number:-1 Gift meeting upgrade url: Gift meeting billed type:1 ScheduleOption2:72058315593875456 TrackingFields size:0 
[378:771:11-07/15:32:52.119:INFO:SBMeetingItem.cc(933)] [CSBMeetingItem::ReadFromProto] first-time-upgrade-token size:0 IdentityOption:1 Custom Account Tag: 
[378:771:11-07/15:32:52.119:INFO:SBMeetingItem.cc(936)] [CSBMeetingItem::ReadFromProto] extInfo: selectedTspAccount: 
[378:771:11-07/15:32:52.119:INFO:ZoomLaunchConfParam.cpp(950)] [CZoomLaunchConfParameter::ParseEndPoints] XMPP:xmpp.zoom.us File:file.zoom.us xmpp_desktop:xmpp.zoom.us xmpp_mobile:xmpp.zoom.us poll:polling.zoom.us file_express:file-ia.zoom.us async:async.zoom.us 
[378:771:11-07/15:32:52.119:INFO:ZoomLaunchConfParam.cpp(971)] [CZoomLaunchConfParameter::ParseEndPoints] Web: Log: Meeting:www3.zoom.us Monitor Domain: contact server domain: Pbx webdomain : 
[378:771:11-07/15:32:52.119:INFO:ZoomLaunchConfParam.cpp(1137)] [CZoomLaunchConfParameter::ReadAppRecords] Key:recordkey.pt.init_time Value:13217594558372258 Section:lcp.record.section.pt 
[378:771:11-07/15:32:52.119:INFO:ZoomLaunchConfParam.cpp(1137)] [CZoomLaunchConfParameter::ReadAppRecords] Key:recordkey.pt.init_video_app_time Value:13217594569874482 Section:lcp.record.section.pt 
[378:771:11-07/15:32:52.124:INFO:ZoomLaunchConfParam.cpp(1137)] [CZoomLaunchConfParameter::ReadAppRecords] Key:user_input_name Value:Badal Singh Section:lcp.record.section.pt 
[378:771:11-07/15:32:52.124:INFO:ZoomLaunchConfParam.cpp(1137)] [CZoomLaunchConfParameter::ReadAppRecords] Key:recordkey.net.ip_region Value:MB Section:lcp.record.section.confagent 
[378:771:11-07/15:32:52.124:INFO:ZoomLaunchConfParam.cpp(1137)] [CZoomLaunchConfParameter::ReadAppRecords] Key:recordkey.net.country Value:IN Section:lcp.record.section.confagent 
[378:771:11-07/15:32:52.124:INFO:PTApp.cc(13486)] [CSBPTApp::IPCMessage_LCPUpdated()] start 
[378:771:11-07/15:32:52.124:INFO:SSBConfInstance.cpp(1128)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] Key: com.zoom.conf.initVideoDeviceState Value: start 
[378:771:11-07/15:32:52.124:INFO:SSBConfInstance.cpp(1128)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] Key: com.zoom.conf.initVideoDeviceState Value: end 
[378:771:11-07/15:32:52.126:INFO:CmmConfAgent.cpp(4061)] [CmmConfAgent::OnTimer] [S_CONF_START] start. 
[378:771:11-07/15:32:52.126:INFO:SBConfUI.mm(737)] CSBConfUI::OnConfStatusChanged(CONF_STATUS) CONF_STATUS: 0
-[MTLDebugBuffer newTextureWithDescriptor:offset:bytesPerRow:]:326: failed assertion `resourceOptions (0x0) must match backing buffer resource options (0x20).'

Hi dhiraj,

Thanks for the post. Which SDK version are you using? And could you provide the .crash file?

Thanks!

Which version?
Vers : 4.3.1

Smartphone (please complete the following information):

  • Device: [e.g. iPhone 6]
  • OS: [e.g. iOS12.3.1]

Hi dhiraj,

Thanks for the reply. We are not able to recognize the version 4.3.1, are you referring to the:https://github.com/zoom/zoom-sdk-ios/releases/tag/v4.3.1.47201.0322? We have a few newer versions after this version, could you have a try with the latest version(https://github.com/zoom/zoom-sdk-ios/releases/tag/v4.4.56624.1028) and see if it helps? If the issue still exists, could you provide the .crash file so that we can further look into this?

Thanks!

  • Device: iPhone 6
  • OS: iOS12.3.1

Crash File :

https://drive.google.com/open?id=1hCc_AnqBIR9wLlcgpcLeqXnRjn8LPS1d

Can we not get the solution for with Current SDK ? Our app is in production it will be very difficult to use the latest SDK .

Please see the crash file, if you can get some information

Hi dhiraj,

Thanks for the reply. I have requested to access the log file. Once we have the log file, we will find the root cause and get back to you. Thanks!

I have given the Access.

incase not able to download then try below link :

Hi dhiraj,

Thank you very much. We will investigate this issue and get back to you as soon as possible.

Thanks!

Hi [dhiraj]

Can you provide the specific version number´╝čExample: v4.4.56624.1028.
In this way, we can symbol the crash file you gave.