App is crashing when is getting connected on iOS 12

Meeting SDK iOS
1

Hi , I am getting issue of iOS 12 when the call is connected then it is crashing . but it is working fine on iOS 13

Here is the log :

[378:771:11-07/15:32:51.769:INFO:CmmVideoSessionMgr.cpp(2623)] [CmmVideoSessionMgr::SetDefaultDevices] cam id = com.apple.avfoundation.avcapturedevice.built-in_video:1 default cam = com.apple.avfoundation.avcapturedevice.built-in_video:1, strCamName = , bSaveSettingtoDB = 1m_bVideoStarted = 0 
[378:771:11-07/15:32:51.769:INFO:CmmVideoSessionMgr.cpp(5177)] [CmmVideoSessionMgr::SetMirrorEffect] hwnd:0x0, effect:0 
[378:771:11-07/15:32:51.769:INFO:CmmVideoSessionMgr.cpp(5231)] [CmmVideoSessionMgr::SetMirrorEffect] configration return:2363536 
[378:771:11-07/15:32:51.769:INFO:CmmLogging.h(965)] Function [CmmVideoSessionMgr::InitDeviceList] started ================>>> 
[378:771:11-07/15:32:51.769:INFO:CmmVideoSessionMgr.cpp(2259)] [CmmVideoSessionMgr::InitDeviceList] num = 2 
[378:771:11-07/15:32:51.769:INFO:CmmVideoSessionMgr.cpp(2283)] [ CmmVideoSessionMgr::get_device: 0x28015c200 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(2295)] [ CmmVideoSessionMgr::release_device: 0x28015c200 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(2283)] [ CmmVideoSessionMgr::get_device: 0x28015c200 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(2295)] [ CmmVideoSessionMgr::release_device: 0x28015c200 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(969)] <<<==================Function [CmmVideoSessionMgr::InitDeviceList] Ended. 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(965)] Function [CmmVideoSessionMgr::InitSelectedDevice] started ================>>> 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(2345)] [CmmVideoSessionMgr::InitSelectedDevice] 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(2361)] [CmmVideoSessionMgr::InitSelectedDevice()] strCam = com.apple.avfoundation.avcapturedevice.built-in_video:1 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(969)] <<<==================Function [CmmVideoSessionMgr::InitSelectedDevice] Ended. 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(965)] Function [CmmVideoSessionMgr::StartPreviewDevice] started ================>>> 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(4165)] [CmmVideoSessionMgr::StartPreviewDevice] deviceID: com.apple.avfoundation.avcapturedevice.built-in_video:1, hwnd: 4414409360 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(4496)] [ CmmVideoSessionMgr::GetCamHandlebyID, num: 2, Device IDcom.apple.avfoundation.avcapturedevice.built-in_video:1 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(4539)] [ CmmVideoSessionMgr::get_device: 0x28015c210 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(4542)] [ CmmVideoSessionMgr::GetCamHandlebyID: enum device com.apple.avfoundation.avcapturedevice.built-in_video:1 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(965)] Function [CmmVideoSessionMgr::CheckDeviceUsage] started ================>>> 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(5856)] [CmmVideoSessionMgr::CheckDeviceUsage] device handle: 0x0 ref: 0 
[378:771:11-07/15:32:51.770:INFO:CmmLogging.h(969)] <<<==================Function [CmmVideoSessionMgr::CheckDeviceUsage] Ended. 
[378:771:11-07/15:32:51.770:INFO:SSBConfIPCAgent.cpp(974)] [CSSBConfIPCAgent::SendUpdateKeyValueInfoMessage] key:com.zoom.conf.initVideoDeviceState value:start 
[378:771:11-07/15:32:51.770:INFO:SSBConfIPCListener.cpp(641)] [CSSBPTIPCListener::OnMessageReceived] type:10027 len:106 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(5999)] [CmmVideoSessionMgr::RunDevice] Start to Init Video object 
[378:771:11-07/15:32:51.770:INFO:CmmVideoSessionMgr.cpp(6018)] [CmmVideoSessionMgr::RunDevice] level 907022111 
[378:771:11-07/15:32:51.890:INFO:CmmVideoSessionMgr.cpp(6060)] [CmmVideoSessionMgr::RunDevice] End to Init Video object 
[378:771:11-07/15:32:51.890:INFO:SSBConfIPCAgent.cpp(974)] [CSSBConfIPCAgent::SendUpdateKeyValueInfoMessage] key:com.zoom.conf.initVideoDeviceState value:end 
[378:771:11-07/15:32:51.890:INFO:SSBConfIPCListener.cpp(641)] [CSSBPTIPCListener::OnMessageReceived] type:10027 len:104 
[378:771:11-07/15:32:51.890:INFO:CmmVideoSessionMgr.cpp(6805)] CmmVideoSessionMgr::ApplyEnableFaceBeauty, hDevice:0x28015c210, bEnableFaceBeauty:0, ret:0 
[378:771:11-07/15:32:51.890:INFO:CmmLogging.h(965)] Function [CmmVideoSessionMgr::CreateRender] started ================>>> 
[378:771:11-07/15:32:51.890:INFO:CmmVideoSessionMgr.cpp(395)] CmmVideoRender::Reset, render_handle0x0, render_window:0x0 
2019-11-07 15:32:51.948998+0530 SkyDoc[378:18637] Metal API Validation Enabled
[378:82695:11-07/15:32:51.949:INFO:ZoomProxyProvider.cpp(1933)] [CZoomProxyDetectThread::GetProxyForURL] URL:https://zoommb250mmr.zoom.us m_no_auto_script=0 
[378:82695:11-07/15:32:51.949:INFO:ZoomProxyProvider.cpp(2250)] [CZoomProxyDetectThread::GetProxy_ByResolver] return for no proxy 
[378:82695:11-07/15:32:51.949:INFO:CmmConfAgent.cpp(5075)] [CmmConfAgent::get_proxy_for_url] Return OK, update cached proxy, size:0 for:https://zoommb250mmr.zoom.us 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(4618)] [CmmVideoSessionMgr::CreateRender]handle=0x280c149f0 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(1085)] CmmVideoRender::ConfigRender, render_hande:0x280c149f0, render_window:0x1071e8a90, configuration:2 
[378:771:11-07/15:32:52.062:INFO:CmmLogging.h(969)] <<<==================Function [CmmVideoSessionMgr::CreateRender] Ended. 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(1085)] CmmVideoRender::ConfigRender, render_hande:0x280c149f0, render_window:0x1071e8a90, configuration:3 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(1085)] CmmVideoRender::ConfigRender, render_hande:0x280c149f0, render_window:0x1071e8a90, configuration:2 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(948)] CmmVideoRender::RunRender, ret:0, device:0x28015c210, render:0x280c149f0, video_size:2, user_id:0 
[378:771:11-07/15:32:52.062:INFO:CmmLogging.h(969)] <<<==================Function [CmmVideoSessionMgr::StartPreviewDevice] Ended. 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(5111)] [CmmVideoSessionMgr::SetAspectMode] hwnd:0x1071e8a90, mode:3 
[378:771:11-07/15:32:52.062:INFO:CmmVideoSessionMgr.cpp(1085)] CmmVideoRender::ConfigRender, render_hande:0x280c149f0, render_window:0x1071e8a90, configuration:2 
[378:771:11-07/15:32:52.069:INFO:CmmVideoSessionMgr.cpp(167)] CmmVideoDeviceController::RotateDevice, ret=0 
[378:771:11-07/15:32:52.069:INFO:ZPLogHelper.mm(19)] ZMZoomViewController startPreview end......
[378:771:11-07/15:32:52.084:INFO:ZPConfHelper.mm(2920)] [ZPConfHelper::canEnableScreenShare] platformiPhone 6s cpucount:2
[378:771:11-07/15:32:52.109:INFO:SSBConfInstance.cpp(1128)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] Key: com.zoom.client.meet.apprecord Value: recordkey.net.ip_region__record__item__seperator__MB__record__item__seperator__lcp.record.section.confagent 
[378:771:11-07/15:32:52.109:INFO:ZoomLaunchConfParam.cpp(1152)] [CZoomLaunchConfParameter::Record_Update] Key:recordkey.net.ip_region Value:MB section:lcp.record.section.confagent 
[378:771:11-07/15:32:52.109:INFO:SSBConfInstance.cpp(1137)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] handler return:1 
[378:771:11-07/15:32:52.109:INFO:SSBConfInstance.cpp(1128)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] Key: com.zoom.client.meet.apprecord Value: recordkey.net.country__record__item__seperator__IN__record__item__seperator__lcp.record.section.confagent 
[378:771:11-07/15:32:52.109:INFO:ZoomLaunchConfParam.cpp(1152)] [CZoomLaunchConfParameter::Record_Update] Key:recordkey.net.country Value:IN section:lcp.record.section.confagent 
[378:771:11-07/15:32:52.111:INFO:SSBConfInstance.cpp(1137)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] handler return:1 
[378:771:11-07/15:32:52.111:INFO:SSBConfIPCListener.cpp(752)] [CSSBPTIPCListener::HandleConfStatusMessage] conf id:7qp3PANSSoaMuaz83RdEkg== conf no is:3500554205 status:10 
[378:771:11-07/15:32:52.112:INFO:SSBConfIPCListener.cpp(1149)] [CSSBPTIPCListener::HandleUpdateLaunchConfParamMessage] B64 string size is:15500 
[378:771:11-07/15:32:52.112:INFO:SBMeetingItem.cc(2040)] [CSBMeetingItem::ReadAlternativeHosts] count: 0 
[378:771:11-07/15:32:52.112:INFO:SBMeetingItem.cc(2253)] [CSBMeetingItem::ReadBroadcastInfo] token len:0 channel count:0 max wall users:0 
[378:771:11-07/15:32:52.112:INFO:SBMeetingItem.cc(907)] [CSBMeetingItem::ReadFromProto] Number:3500554205 host name:Call Center 1 Is Audio Meeting:0 Is Screen Share Meeting:0 m_optionEx:4538784083348512 as int64:4538784083348512 assistantID:NULL isViewOnlyJoin:0 isSupportTollFree:0 tollFreeCallInNumber:NULL extType:1 TeleConfURL:https://zoom.us/zoomconference?tk=BLHjgxyFnn1EJ7VeXROuqnds9AAzanowOdMdmxEskJg.ABIAAAFuRVER7QABUYAAAAAAAAAAAAAAAAAAAgAAAAAA0KY33QAAAAAAABkAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAFRgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA_____wAA Meeting capacity:100 
Email invite subject:Please join Zoom meeting in progress PSTN Option:0 
Webinar Group JID: need reg webinar:0 webinar reg URL: Support callout:0 PingOptions:1 PhoneID:41 
[378:771:11-07/15:32:52.116:INFO:SBMeetingItem.cc(929)] [CSBMeetingItem::ReadFromProto] m_tunnelServer:httpdt|SSL://zoomsc16ht.zoom.us:443;TUNNEL|SSL://tunnel2.zoom.us:443;dn=tnl164.zoom.us|TUNNEL|SSL://221.122.89.164:443;httpdt|SSL://tunnel2.zoom.us:443;dn=tnl2.zoom.us|httpdt|SSL://52.8.121.152:443 m_expressTunnelServer: RestrictJoinUserDomains: Backup Ping Server: Backup ping delay (in milliseconds):0 Feedback URL: Host User type:2 Host account type:3 Gift meeting count number:-1 Gift meeting upgrade url: Gift meeting billed type:1 ScheduleOption2:72058315593875456 TrackingFields size:0 
[378:771:11-07/15:32:52.119:INFO:SBMeetingItem.cc(933)] [CSBMeetingItem::ReadFromProto] first-time-upgrade-token size:0 IdentityOption:1 Custom Account Tag: 
[378:771:11-07/15:32:52.119:INFO:SBMeetingItem.cc(936)] [CSBMeetingItem::ReadFromProto] extInfo: selectedTspAccount: 
[378:771:11-07/15:32:52.119:INFO:ZoomLaunchConfParam.cpp(950)] [CZoomLaunchConfParameter::ParseEndPoints] XMPP:xmpp.zoom.us File:file.zoom.us xmpp_desktop:xmpp.zoom.us xmpp_mobile:xmpp.zoom.us poll:polling.zoom.us file_express:file-ia.zoom.us async:async.zoom.us 
[378:771:11-07/15:32:52.119:INFO:ZoomLaunchConfParam.cpp(971)] [CZoomLaunchConfParameter::ParseEndPoints] Web: Log: Meeting:www3.zoom.us Monitor Domain: contact server domain: Pbx webdomain : 
[378:771:11-07/15:32:52.119:INFO:ZoomLaunchConfParam.cpp(1137)] [CZoomLaunchConfParameter::ReadAppRecords] Key:recordkey.pt.init_time Value:13217594558372258 Section:lcp.record.section.pt 
[378:771:11-07/15:32:52.119:INFO:ZoomLaunchConfParam.cpp(1137)] [CZoomLaunchConfParameter::ReadAppRecords] Key:recordkey.pt.init_video_app_time Value:13217594569874482 Section:lcp.record.section.pt 
[378:771:11-07/15:32:52.124:INFO:ZoomLaunchConfParam.cpp(1137)] [CZoomLaunchConfParameter::ReadAppRecords] Key:user_input_name Value:Badal Singh Section:lcp.record.section.pt 
[378:771:11-07/15:32:52.124:INFO:ZoomLaunchConfParam.cpp(1137)] [CZoomLaunchConfParameter::ReadAppRecords] Key:recordkey.net.ip_region Value:MB Section:lcp.record.section.confagent 
[378:771:11-07/15:32:52.124:INFO:ZoomLaunchConfParam.cpp(1137)] [CZoomLaunchConfParameter::ReadAppRecords] Key:recordkey.net.country Value:IN Section:lcp.record.section.confagent 
[378:771:11-07/15:32:52.124:INFO:PTApp.cc(13486)] [CSBPTApp::IPCMessage_LCPUpdated()] start 
[378:771:11-07/15:32:52.124:INFO:SSBConfInstance.cpp(1128)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] Key: com.zoom.conf.initVideoDeviceState Value: start 
[378:771:11-07/15:32:52.124:INFO:SSBConfInstance.cpp(1128)] [CSSBConfInstance::HandleIPCMessage_UpdateKeyValueInfo] Key: com.zoom.conf.initVideoDeviceState Value: end 
[378:771:11-07/15:32:52.126:INFO:CmmConfAgent.cpp(4061)] [CmmConfAgent::OnTimer] [S_CONF_START] start. 
[378:771:11-07/15:32:52.126:INFO:SBConfUI.mm(737)] CSBConfUI::OnConfStatusChanged(CONF_STATUS) CONF_STATUS: 0
-[MTLDebugBuffer newTextureWithDescriptor:offset:bytesPerRow:]:326: failed assertion `resourceOptions (0x0) must match backing buffer resource options (0x20).'
2

Hi dhiraj,

Thanks for the post. Which SDK version are you using? And could you provide the .crash file?

Thanks!

3

Which version?
Vers : 4.3.1

Smartphone (please complete the following information):

  • Device: [e.g. iPhone 6]
  • OS: [e.g. iOS12.3.1]
4

Hi dhiraj,

Thanks for the reply. We are not able to recognize the version 4.3.1, are you referring to the:https://github.com/zoom/zoom-sdk-ios/releases/tag/v4.3.1.47201.0322? We have a few newer versions after this version, could you have a try with the latest version(https://github.com/zoom/zoom-sdk-ios/releases/tag/v4.4.56624.1028) and see if it helps? If the issue still exists, could you provide the .crash file so that we can further look into this?

Thanks!

5
  • Device: iPhone 6
  • OS: iOS12.3.1

Crash File :

https://drive.google.com/open?id=1hCc_AnqBIR9wLlcgpcLeqXnRjn8LPS1d

Can we not get the solution for with Current SDK ? Our app is in production it will be very difficult to use the latest SDK .

Please see the crash file, if you can get some information

6

Hi dhiraj,

Thanks for the reply. I have requested to access the log file. Once we have the log file, we will find the root cause and get back to you. Thanks!

7

I have given the Access.

incase not able to download then try below link :

8

Hi dhiraj,

Thank you very much. We will investigate this issue and get back to you as soon as possible.

Thanks!

9

Hi [dhiraj]

Can you provide the specific version number？Example: v4.4.56624.1028.
In this way, we can symbol the crash file you gave.