No longer have access to my Zoom Marketplace App

App Marketplace Marketplace Admins
1

My company was acquired and my Zoom account was added to the new company account, now I cannot access my app (I was the only with access) from App Marketplace. Any guidance here to regain access so we can update the Redirect URIs?

Thanks

2

Hi @joel.pelton ,

Please submit a support ticket with the:

  • app name
  • production client id
  • production client secret
  • owner/developer email
  • a link to this thread
  • old account id and new account id (from the acquisition)

Please link this thread in the support ticket and name the subject “app transfer request due to company acquisition”.

Thank you,
Gianni

3

I opened a ticket and they told me to post here.

Based on the information, this is something that needs our Developer Support assistance.
Please go to https://devforum.zoom.us/ and reach Developer Support to assist you with this query.

4

Hi @joel.pelton , following up here, sorry for the re-routing. Were you able to get this sorted?

5

@gianni.zoom @michael.zoom

what should be the process to get back access of app after we update our account from free personal to business?

I created ticket in support forum and they are asking to contact over here.

6

@devops5 messaging you now for more info.

7

Hi Gianni, I have te same Issue, may you help us

We understand that the “Evaluar” app, accessible through the following link: App Marketplace, was initially created under the account csegovia@grupocentrico.com.

9

Hi @jlasso , please check your private messages!

1 Like