Hello Zoom developers,
We are designing a Zoom App for Webinars meant to help hosts share resources and track attendee engagement. We are aware of the strict App Store guidelines regarding in-app purchases (IAP) on mobile devices, and we want to ensure our proposed user flow is 100% compliant before we begin development.
The Documentation in Question: In the Zoom Apps design guidelines, the documentation states:
“To develop Zoom Apps for Zoom clients for iOS, iPadOS, and Android, your app must not accept in-app purchases using Stripe or other payment processing solutions. Additionally, your app must not link to an external purchase flow or purchasing mechanisms using buttons, external links, or other calls to action.”
Our Proposed User Flow: Because we cannot use a button that links directly to an external URL (such as a checkout page or a dynamic redirect) on iOS/Android, we are considering the following conditional flow for mobile users:
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The mobile attendee sees a generic button in the Zoom App sidebar labeled “Email me the Details” (or similar lead-generation phrasing).
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Tapping this button does not open an external web browser or deep-link to another app.
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Instead, it triggers a backend API call that automatically sends a standard transactional email to the attendee’s registered email address.
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The user eventually opens their email app, clicks the link inside the email, and completes any potential transaction on their mobile browser, completely outside of the Zoom client.
My Question: Does the App Review team consider a button that triggers a backend email to be a forbidden “other call to action” if the resulting email contains a link to a purchase flow?
We want to make sure this “send to inbox” workaround does not violate the spirit of Apple/Google’s IAP circumvention policies in the eyes of the Zoom Marketplace reviewers.
Thank you for your guidance!