App Submission stuck on "Intend to Monetize must be enabled"

Hey all,

I am trying to submit my application for review and I keep running into the error “Intend to Monetize” must be enabled. I can’t find a single piece of docs that matches that string on the zoom developer website and I don’t see that on the settings for my application anywhere. I have connected my stripe account for good measure but I DONT want to monetize my application. We are building a meeting recorder extension that is just built into our platform.

I tried raising a support request but it’s asking me to spring for a premium developer account. Can someone kindly assist how do I get past this and submit a free application for review? FWIW I have even filled in a “Free” monetization plan.

1 Like

Hello,

So once you turn on the monetization option, you cannot turn it off; if you have the ability to create a new app, you can try that, but I would need a Loom video explaining the blocker to understand what’s going on.

Regards, Kwaku

Hey Kwaku,

Here’s the loom that you requested -

loom[.]com | share | e4951c94628b46e887480b09fe274252?sid=d9eee38c-b51a-4cb3-b3a3-3c3f03dc7c2f

(can’t share links in zoom forums so add the https and replace | with backslashes, sorry)

As you can see I have a free plan, I don’t want to monetize at all. This is coming up after I was able to submit the app the first time for a review and I got feedback on my application. After addressing the feedback, I am unable to submit it further and it keeps getting stuck on the last screen.

I’m also stuck on this issue. I need to update my app to exclude EU (since zoom has defaulted it to on) and I would not like to create and go through the entire application approval process again due to a limitation (bug) in monetization.

How can I submit this change without recreating my app? I’m unable to publish any change with the error: Intend to Monetize must be enabled.

Please advise. Thanks!

Hello,

The video shows the monetization option enabled, but how did it get turned on in the first place? Did you try to start the process at some point?

Regards, Kwaku

I just want the most accurate information to provide Engineering.

Regards, Kwaku