Application not found, It may have been deleted or you don't have permission to view it right now. even after app is published and discoverable

[loanofficeraitech (Loan Officer AI)]

Hi support team,

one of your users, using a company pro plan is tryng to connect with our application

App Marketplace

but for some reason everytime he tries to sync (oauth) he get in a screen saying “Application not found, It may have been deleted or you don’t have permission to view it right now.”

this not happen with other accounts, so I’m suspicious that is some setting in his account preventing me to connect with this app

I’ve already read other form posts about this topic, but in their case their app was no published, in our case our app is published, verified, the majority of the users can sync oauth normally, but one of them always hit this error pgae, and I’m just coming here to make sure that there’s nothing preventing he connect in our side ok?

can you help me ?

[kwaku.nyante (Kwaku)]

Hello,

Thank you for reaching out, the reason this is happening is because when you submitted your app for Approval, you selected Unlisted for app discoverability.

These are the options selected provided in the screenshot below

If you provide the link to the application as you did for me they will recieve that error, but if you just give them the Production Redirect URL they should be able to authorize.

If your already using the redirect url make sure its the Production URL, if they use the Development redirect url or the dev credentials for authorization you can receive the same error if the authorizing user is not located on the same Zoom Account the app was created on.

Regards, Kwaku