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comes up on Zoom, the following log message appears in Mac’s console:
Could not signal service com.apple.WebKit.Networking: 113: Could not find specified service
We have tried different Mac user login accounts, different Zoom user login accounts, but still the same error. Though the same Zoom account works just fine when logged in from a Windows laptop.
My system details:
macOS High Sierra
Version 10.13.6
MacBook Air (13-inch, Early 2015)
Processor: 1.6 GHz Intel Core i5
Memory: 8 GB 1600 MHz DDR3
Graphics: Intel HD Graphics 6000 1536 MB
I tried it on another system with macOS High Sierra and Zoom app wasn’t working there either. So it seems like some recent Zoom update has caused this compatibility issue with High Sierra.
Hi @amit.munje
thanks for reaching out to the Zoom Developer Forum, and sorry that It took me a while to get to your post.
Are you still experiencing this issue? How can I assist you here?
Best,
Elisa
Hi @elisa.zoom
Yes, we are still experiencing this issue. Just to recap: around 2 weeks ago “Apps” completely stopped working on Zoom (see @amunje’s original post for a screenshot of the error). This issue is only with our macOS High Sierra systems. “Apps” is still working in newer macOS versions and all our Windows systems.
The entire Zoom Apps tab on the Mac (High Sierra) Zoom client does not load, as in the screenshot I posted. This is not specific to our Zoom App, we even uninstalled it.
Hi @amunje
Thanks for the clarification.
For this kind of issue please reach out to our support team and open up a ticket with them here: https://support.zoom.us/hc/en-us
One of our users is experiencing the same issue on high sierra. I will fill a ticket.
Model Name: MacBook Pro
Model Identifier: MacBookPro11,3
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: 162.0.0.0.0
SMC Version (system): 2.19f12
System Version: macOS 10.13.6 (17G14042)
Kernel Version: Darwin 17.7.0
…and just was closed as our user won’t be able to test this for a couple weeks. If anybody else is experiencing this issue filing tickets will probably help.