Assistance Required for Zoom API Issue

[elearn1 (online)]

Dear Development Team,

I hope this message finds you well.

I am reaching out regarding an ongoing issue we are experiencing with the Zoom API. Although I have already integrated Zoom with my educational platform and it was functioning well, I recently encountered an error when clicking the button to create a Zoom session.

Our LMS provider mentioned that there is an issue with the API from Zoom, which works intermittently—sometimes it functions well, and other times it does not. This inconsistency is causing disruptions in our operations, and we would greatly appreciate your expertise in diagnosing and resolving this matter.

Could you please provide any insights or assistance on this issue? Your support would be invaluable in ensuring smooth functionality.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

[chunsiong.zoom (Chun Siong (tag me for response))]

@elearn1

Our LMS provider mentioned that there is an issue with the API from Zoom, which works intermittently—sometimes it functions well, and other times it does not. This inconsistency is causing disruptions in our operations, and we would greatly appreciate your expertise in diagnosing and resolving this matter.

@elearn1 could you ask for more specific details on whats the issue with the API?

[elearn1 (online)]

creating a new session was being rejected, the error message displayed is the same as the one in the attached image.