Assistance Required for Zoom API Issue

API and Webhooks
1

Dear Development Team,

I hope this message finds you well.

I am reaching out regarding an ongoing issue we are experiencing with the Zoom API. Although I have already integrated Zoom with my educational platform and it was functioning well, I recently encountered an error when clicking the button to create a Zoom session.

Our LMS provider mentioned that there is an issue with the API from Zoom, which works intermittently—sometimes it functions well, and other times it does not. This inconsistency is causing disruptions in our operations, and we would greatly appreciate your expertise in diagnosing and resolving this matter.

Could you please provide any insights or assistance on this issue? Your support would be invaluable in ensuring smooth functionality.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

2

@elearn1 could you ask for more specific details on whats the issue with the API?

3

creating a new session was being rejected, the error message displayed is the same as the one in the attached image.

4

@elearn1 could you upload the image somewhere and link it here?

6 
[type or paste code here](https://ibb.co/8jVqtb5)
7 
[type or paste code here](https://ibb.co/7RvKY7k)

[type or paste code here](https://ibb.co/8jVqtb5)

[type or paste code here](https://ibb.co/mTWNZk6)
8

You can see the rest down there …

9

@elearn1 this is an IIS error, and not a specific API error.

Do you have the sample code on how you are calling the API?

404 might be caused by wrong URL used

10

We requested the code from the developers , once they provide it to us, I will send it to you.
As I mentioned earlier, they insist that the error is coming from Zoom itself.

11

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