Audio does not start, same user authorizing

When the zoom is started via browser the audio does not automatically enter.

Console:
js_media.min.js:1 The AudioContext was not allowed to start. It must be resumed (or created) after a user gesture on the page

Screen:

Hi @daniel.vieira,

Just to clarify, you want the audio to after the meeting starts?

Thanks

No. I want the audio to start the moment the meeting loads, I believe it is normal.
But this does not occur. The screen is locked in the “join audio …” button

“Sometimes, after I click at the button " Entrar por audio do computador"the screen freezes”

Hi @daniel.vieira,
Right now our web sdk is doesn’t allow to load the audio automatically, you will have to select “Join Audio” button.

Can you provide a screenshot of when the screen freezes?

Thanks

43cdc0233d31e74f502ec6b18639096b1ce83072_2_690x421

Screen freezes atached!

Hi @daniel.vieira,

When it freezes, can you open up the dev tools and let me know what error is showing up? Possibly provide a screenshot of that?

Thanks

Console:
js_media.min.js:1 The AudioContext was not allowed to start. It must be resumed (or created) after a user gesture on the page

This is message on console.

Hey @daniel.vieira,

Just confirming that this error is happening on our JS Web SDK?

Also can you provide steps / code so we can reproduce and debug on our end?

Thanks,
Tommy

Hi @tommy,

Just confirming that this error is happening on our [JS Web SDK]?
YES

Also can you provide steps / code so we can reproduce and debug on our end?
Remembering that the problem is intermittent. So you have to try it several times until it happens.

My Includes:
https://dmogdx0jrul3u.cloudfront.net/1.4.2/lib/vendor/react.min.js
https://dmogdx0jrul3u.cloudfront.net/1.4.2/lib/vendor/react-dom.min.js
https://dmogdx0jrul3u.cloudfront.net/1.4.2/lib/vendor/redux.min.js
https://dmogdx0jrul3u.cloudfront.net/1.4.2/lib/vendor/redux-thunk.min.js
https://dmogdx0jrul3u.cloudfront.net/1.4.2/lib/vendor/jquery.min.js
https://dmogdx0jrul3u.cloudfront.net/1.4.2/lib/vendor/lodash.min.js
https://source.zoom.us/zoom-meeting-1.4.2.min.js
js/index.js (my file)

My index.js file:

(function(){

   console.log('checkSystemRequirements');
   console.log(JSON.stringify(ZoomMtg.checkSystemRequirements()));

   ZoomMtg.preLoadWasm();
   ZoomMtg.prepareJssdk();

   var API_KEY = <<<< MY API KEY >>>;
   
  //params from URL 
  var url = new URL(window.location.href);
   var meetingId = url.searchParams.get("meetingId");
   var userName = url.searchParams.get("userName");
   var userEmail = url.searchParams.get("userEmail");
   var sig = url.searchParams.get("sig");

   $.i18n.reload("pt-PT");

   var meetConfig = {
       apiKey: API_KEY,
       meetingNumber: meetingId,
       userName: userName,
       userEmail: userEmail,
       signature: sig,
       leaveUrl: "https://conexasaude.zoom.us",
       role: 0
   };

   ZoomMtg.init({
       leaveUrl: meetConfig.leaveUrl,
       showMeetingHeader: false,
   	disableInvite: true,
       isSupportAV: true,
       isSupportChat: false,
       screenShare: true,
       sharingMode: 'both',
       videoHeader: true,
       audioPanelAlwaysOpen: true,
       disableRecord: false,
       success: function () {
           ZoomMtg.join({
                   meetingNumber: meetConfig.meetingNumber,
                   userName: meetConfig.userName,
                   signature: meetConfig.signature,
                   apiKey: meetConfig.apiKey,
                   userEmail: meetConfig.userEmail,
                   success: function(res){
                       console.log('Join meeting success',res);
                   },
                   error: function(res) {
                       console.log(res);
                   }
               }
           );
       },
       error: function(res) {
           console.log(res);
       }
   });

})();

Hi @daniel.vieira,

Is this only happening with one meeting ID or multiple? Also, can you provide me your system specs, like OS, browser version, HD space, RAM space?

Thanks

Is this only happening with one meeting ID or multiple?
Multiple! Several customers complaining about the problem.

Also, can you provide me your system specs, like OS, browser version, HD space, RAM space?

MacBook Pro Core5 , Chrome v75 , 512 GB ssd, free space 300GB, Ram 8GB.

Acer Notebook Core 5, Chrome v75 , 1TB HD, free space 859GB, Ram 4GB.

outhers…

Hi @daniel.vieira,

Thanks for providing me the info. Can you provide me some of the meeting IDs that are used when this happens as well? We’re trying to reproduce the issue on our end.

Thanks