Zoom javascript sample app issue

#1

Hello Zoom support team,

We are using one of the sample app provided here : https://github.com/zoom/sample-app-web

While 2 user doing meeting on that code, in few minutes we got warning like : “Zoom is not able to use system audio device”

Also some time we got error like “The connection to wss://zoomhy33rwg.zoom.us/wc/media/763652600?type=v&cid=A941BE2B-B9FD-F926-8326-4048A11E99B8&mode=2 was interrupted while the page was loading.”

Then the video screen of each user get freeze and nothing work with enabling or disabling the video device permission.

On our app 100 user will do meeting on different different devices, If the above mentioned are server issue then can you please suggest the server requirement for making the meetings possible.

Thanks

Can you please provide solution to this issue.!

Screenshot%20from%202019-11-15%2018-31-16|690x348

#2

Hey @kshitij.s,

May I ask what browser you are using?

Here are the browsers we support:

Thanks,
Tommy

#3

Hello Tommy

We are using Firefox 70.0.1 & chrome 70.0.3538.110 on ubuntu 16.04.

Please check

#4

Hey @kshitij.s ,

Thanks for providing the browser details.

The Web SDK does not support joining with computer audio on Firefox.

As for the other issues you are experiencing, please let me know what Web SDK Version you are using, as well as the CDN or Local method.

It would also help us investigate the issue if you shared your Web SDK code so we can reproduce and debug the issue.

Thanks,

Tommy

#5

Hello @tommy

We are using “version”: “1.5.1” of web SDK with “Local” method.

To check the app you can open this link : https://app.vortextelehealth.com/ and provide meeting id : 763652600

Please check
Thanks

#6

Please download application code from here : https://drive.cisin.com/index.php/s/tPUPbLlnPNwdSns

Thank you

#7

Hello @tommy

I have also tested the latest “version”: “1.6.1” “CDN and Local” method at our end,
They both are having the same issue we are facing on our live domain.

Please check all the comment I have made above.
Thanks

#8

Hey @kshitij.s,

Thanks for providing your code and application.

I noticed when changing tabs in my browser and coming back to your app the video freezes. This is a known issue and we are working to fix it. (JIRA: DEVELOPERS-568)

We will notify you once our engineers have fixed this issue.

In the meantime please upgrade to the latest version, or as a work around, you could try embedding the Zoom Web Client in an iFrame on your site instead:

Thanks,
Tommy

#9

Hello Tommy,

Thanks for providing reply over the issue.

#10

Happy to help!

We will have the bug fix for the audio error on chrome in the 1.7 Web SDK release.

Keep an eye on our change log: https://marketplace.zoom.us/docs/changelog

Thanks,
Tommy

#11

Hello Tommy

Is there any specific date when the 1.7 version going live.

Thanks

#12

Hey @kshitij.s,

Next week, Nov 25th. Due note that release date is subject to change.

Thanks,
Tommy

#13

Hello Tommy.

Thanks for letting us know the date.

#14

You are welcome! :slight_smile:

Thanks,
Tommy

#15

Hello @tommy

There is no update on git code as you were saying that code will get a update on 25th nov.
May I please know if there is any update you can provide regarding this issue.

Thanks

#16

Hey @kshitij.s,

The release has been rescheduled for Monday Dec 2nd.

Thanks,
Tommy

#17

Hello @tommy

Do we have the list of issue which are going to be fixed in next update of the git code.

Thanks

#18

@tommy

We are waiting on your response.

Thanks

#19

Hello @Tommy

We are waiting on the web sdk 1.7 update, as it is 2nd December as you told last time.
Can you please update us regarding this one.

Thanks

#20

Hi @kshitij.s,

Apologies on the delay our support was out for U.S. holidays. Here is the list of changes for 1.7.0 - https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk.

Thanks

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